Frequently Asked Questions

A to Z of Services - C

 A  | B  | C  | D  | E  | F  | G  | H  | I  | J  | K  | L  | M  | N  | O  | P  | Q  | R  | S  | T  | U  | V  | W  | X  | Y  | Z

 

Cams Estate

The Cams Estate comprises an extremely successful business park set in the surroundings of a golf course and with outstanding views to Portsmouth Harbour.

 

Car Alarms

Faults can develop with car alarms leading to the persistent sounding of the siren which can cause considerable distress to local residents.  For further information contact the Department of Regulatory Services, Environmental Health Division on tel: 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

Car Parks

For information on car parks please contact the Parking Manager in the Department of Regulatory Services, Environmental Health Division on tel: 01329 236100, or e-mail parkingservices@fareham.gov.uk.  A range of frequently asked questions and answers on car parks and frequently asked questions on residents parking schemes have been compiled which may answer your queries.

 

Caravans - Residential Sites

There are five residential caravan sites in the borough which are licensed and inspected by the council.

 

Careers Advice

The Careers Advice Service (this is an external hyperlink) offers free advice on career change and learning new skills. For further information contact 0800 100 900 to speak in confidence with one of their trained advisers.

 

Carers - Advice and Help

Information, advice and help for carers is available from Social Services (this is an external hyperlink). You may find the Social Services information (this is an external hyperlink) published on Hampshire County Council's website useful.

 

Care Homes

There are several residential care homes in Fareham.  For further information on these and other adult services please see the Social Services in Fareham page.

 

Cars - Abandoned

For information on abandoned vehicles please contact the Department of Regulatory Services, Environmental Health Division on tel: 01329 236100,or e-mail regulatory@fareham.gov.uk.

 

Cars on Verges

Cars on verges can cause damage and obstruct access for the visually impaired and others.  Parking on verges can be subject to a Traffic Regulation Order. For further details contact 01329 236100, or e-mail engineering.transportation@fareham.gov.uk.

 

Case Tracker - Public Case List

Fareham Borough Council's Case Tracker can be used to view cases that are for public view.

 

Cats

If you have lost your cat and you fear it may have been run over, it is worth checking with our Street Cleansing team to see whether it has been picked up.  If it is micro-chipped we will contact you as long as the details are current.  Contact Street Scene Services in the Refuse and Cleansing Section of the Department of Customer Services on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Census

The Office for National Statistics (ONS) carry out a census across England and Wales every 10 years. The next census is on Sunday 27 March 2011. For further information visit the website at www.census.gov.uk (this is an external hyperlink).

 

Closed Circuit Television (CCTV)

There are currently a total of 39 CCTV (Closed Circuit Television) cameras in the borough of Fareham.  For further information about the Council's CCTV system, contact a member of the Community Safety Team by email at communitysafety@fareham.gov.uk or telephone on 01329 236100.

 

Cemeteries

For information on cemeteries in the area contact the Parks and Cemeteries Officer in the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 or email customerservices@fareham.gov.uk.

 

Change of Address

Whether you are moving into, out of, or within the borough, you can now notify Fareham Borough Council using the online change of address form.

 

Children - Services, Activities and Care

Information on schools and pre-schools within Fareham, and lots of information, advice and support relating to children's services, activities and childcare. For further information please contact community@fareham.gov.uk.

 

Children's Play Areas

Equipped play areas for varying age groups are provided within parks and open spaces throughout the Borough and are managed by the Council. Further details available from the Head of Parks, Open Spaces and Amenities, in the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 or email customerservices@fareham.gov.uk.

 

Christmas Trees

Fareham Town Centre Management organises Christmas trees in the town centre which are sponsored by shops and the business community. For more information, please contact the Town Centre Manager on tel: 01329 236100 or e-mail towncentre@fareham.gov.uk.

 

Churches

There are over 28 places of worship within the borough of Fareham. There are also a number of religious organisations providing activities for all age groups within the borough.  For further information on places of worship contact the Leisure and Community Division on 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Churchyard

Please see Cemeteries above

 

Citizen of Honour Scheme

Nominations for the Citizen of Honour are invited during January each year and the selected Citizens of Honour are awarded a medal and certificate and invited to lunch with the Mayor. For further details please contact the Customer Services team on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Citizens Advice Bureau (CAB)

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice. Some of the issues they may be able to help you with include debt, housing and employment rights as well as personal issues such as family problems.  Fareham's Citizens Advice Bureau (this is an external hyperlink) is located on the second floor of Fareham Library, located on Osborn Road in the town centre.

 

Civic Amenity Sites

Civic Amenity sites are also known as Household Waste Recycling Centres and will take excess and bulky waste and recyclables from households.  For other HWRCs in Hampshire, or further information, please phone 01962 847021, or e-mail integra@hants.gov.uk or visit www.integra.org.uk (this is an external hyperlink).

 

Civil Emergencies

The Council has prepared a 'Response to Emergencies' plan which sets out operational detail if the Council is called in to assist the Emergency Services to deal with a major incident. For further details please contact the Chief Health and Regulatory Services Officer on 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

Clean and Tidy Neighbourhood Fund

The Clean and Tidy Neighbourhood Fund is administered by the Community Action Teams (CATs). For further information please see the Community Action Team FAQ's page or contact the Community Team on 01329 236100 or e-mail cats@fareham.gov.uk.

 

Clickable Maps

We have a selection of Clickable Maps of local services within the Borough of Fareham, these will help you find your nearest facilities by selecting the red dot closest to your home.

 

Climate Change

Information on the methods, grant schemes and programmes designed to help residents cut energy costs and save money while helping to reduce climate pollution/damage is available. Please contact the Home Energy Conservation Officer in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100, or e-mail housing@fareham.gov.uk.

 

Clinical Waste/Sharps Boxes

Fareham Borough Council operates a free service from domestic properties where there is a medical need.  Further information on clinical waste is available from the Refuse and Recycling section on this website.  If you have any queries, please contact the Customer Service Centre on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Clothes Collections

Throughout the year many homes will receive requests to donate clothes.  While many leaflets distributed to households are from genuine registered charities, some which look like they have come from a charity are actually from companies that profit from collections.  For further information please visit Crackdown on clothes collection con.

 

Clubs

The details of local clubs and societies and sports clubs in the Fareham area are available online.

 

Coastal Protection

For general enquiries on coastal protection please contact the Assistant Engineer in the Department of Planning & Transportation on tel: 01329 236100, or e-mail engineering.transportation@fareham.gov.uk.

 

Code of Conduct

The Members Code of Conduct sets out the provisions which members must observe in carrying out their duties as a councillor, as a representative of the Council and in conducting the business of the Council.

Collection of Refuse Waste

For information on refuse collection and access to our domestic refuse collection search facility please contact the Refuse & Cleansing section in the Department of Customer Services on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

Compost bins can be purchased at a cheaper rate by calling 0845 073 2002 or visiting www.recyclenow.com/compost (this is an external hyperlink).

 

Commemorative Benches

These can be placed within public spaces and cemeteries, the work being arranged by the Council following discussion and consultation with the prospective donor. For further information please contact the Parks Officer in the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 or e-mail parks@fareham.gov.uk.

 

Comments, Compliments & Complaints

Our policy is to try to be as helpful and fair as possible in providing council services. If you have any suggestions for improving our services, if you have any comments or if you are dissatisfied with the way in which you have been treated, please talk to a member of our staff who will try to resolve the matter for you immediately.  If this is not possible the Customer Services Manager in the Customer Service Centre on tel: 01329 236100, email customerservices@fareham.gov.uk will endeavour to resolve the matter to your satisfaction or advise you how to make a formal complaint. 

 

Commercial Properties Portfolio

The Council owns the freehold of a number of commercial industrial retail and office properties in Fareham.

The industrial units are located at: Palmerston Business Park, Newgate Lane Industrial Estate, Penant Park, Salterns Lane Industrial Estate.

Commercial premises are located at: West Street, Fareham, Highlands Road, Fareham, Faretec.

Occasionally commercial properties become available and as vacancies arise details will be made available on the website. Property South East is a computerised database of Commercial Property and Land in South Hampshire. For more details visit www.harbour-forum.co.uk (this is an external hyperlink).

For more information, please contact the Customer Service Centre on tel: 01329 236100 or email: customerservices@fareham.gov.uk.

 

Commercial Waste

Fareham Borough Council provide a chargeable service to businesses for the collection of trade and commercial waste.  For more information please contact the Waste Management Section on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Committees

Details of committees, their members, committee meeting dates and committee papers are available on this website. For further details please contact the Legal and Democratic Services Section in the Department of Finance & Resources on tel: 01329 236100, or e-mail democraticservices@fareham.gov.uk.

 

Communications

For further information on communicating with the Council and the Council's Public Relations please contact the Public Relations Team in the Chief Executive's Office, tel: 01329 236100 or e-mail publicity@fareham.gov.uk.

 

Community Action Teams (CATs)

There are six Community Action Teams (CATs) and these meetings will be held in various locations throughout the borough of Fareham.  Come along to talk about any developments we are proposing for your area and to tell us what's good about where you live and what needs improving.  For further information contact your Community Action Team officer on 01329 236100 or e-mail cats@fareham.gov.uk.

 

Community Centres

There are 14 Community Centres within the Borough of Fareham, together with a number of Youth Facilities.

 

Community Charge (Recovery)

The Recovery Section is responsible for the recovery of all unpaid sums in respect of Council Tax, Non-Domestic Rates and Community Charge. Please contact the Recovery Manager in the Department of Finance & Resources on tel: 01329 236100, or e-mail counciltax@fareham.gov.uk.

 

Community Database

E-volve is an interactive website for community and voluntary sector organisations serving Hampshire and the Isle of Wight. External organisations are able to submit new or revised information online to this community database.

 

Community Development

Community Development aims to tackle poverty and promote social inclusion through a range of activities and projects. For more information please contact the Community Development Officer on tel: 01329 236100 or by e-mail customerservices@fareham.gov.uk.

 

Community Grants Programme

Details of the community grants programme are available from the Community Development Officer on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Community Safety

Fareham is one of the safest areas in the country to live and work, yet Community Safety is still a high priority.  If you would like further information on tackling community safety in the Borough of Fareham please contact a member of the Community Safety Team by email at antisocialbehaviour@fareham.gov.uk or telephone us on 01329 236100.

 

Community Schools

There are 4 Community Schools in the Borough of Fareham: Brookfield Community School and Language College (this is an external hyperlink), Sarisbury Green; The Henry Cort Community College (this is an external hyperlink), Hillson Drive, Fareham; The Neville Lovett Community School (this is an external hyperlink), St. Anne's Grove Fareham; and Portchester Community School (this is an external hyperlink), White Hart Lane, Portchester.  These schools are specially funded to provide a balanced community programme of activities which include adult education classes, sports, arts and recreational facilities.We also have a map of schools within the borough of Fareham.

 

Compliments & Complaints

Our policy is to try to be as helpful and fair as possible in providing council services. If you have any suggestions for improving our services, if you have any comments or if you are dissatisfied with the way in which you have been treated, please talk to a member of our staff who will try to resolve the matter for you immediately.  If this is not possible the Customer Services Manager in the Customer Service Centre on tel: 01329 236100, email customerservices@fareham.gov.uk will endeavour to resolve the matter to your satisfaction or advise you how to make a formal complaint. 

 

Compost Bins

Information and advice on home composting is available.  Alternatively, please contact the Customer Service Centre on 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Composter Site - Downend

Hampshire County Council have three waste composting sites, including one located at Downend. The compost is sold at Household Waste and Recycling Centres as Pro-Grow high quality soil and lawn conditioners, woodchip mulch or pine bark.

 

Comprehensive Performance Assessment (CPA)

Comprehensive Performance Assessment (CPA) is about helping local councils improve local services for their communities. CPA is a key element of the Government's performance framework for local government. Fareham Borough Council has been assessed as a 'Good' council and is improving according to a report published by the Audit Commission.

 

Concerts

For details on concerts held at Ferneham Hall (this is an external hyperlink) and the local area, please contact the Arts and Entertainments Manager in the Department of Customer Services, Leisure & Community Division, and Street Scene Services on tel: 01329 824864 or e-mail on fernehamhall@fareham.gov.uk.

 

Conferences

If you are interested in hosting a conference in the Borough, or would like further information on events being held in the Fareham area, please contact the Customer Liaison Manager in the Department of Customer Services, Leisure & Community Division, and Street Scene Services on tel: 01329 824864 or e-mail on fernehamhall@fareham.gov.uk.

 

Conservation Areas

For detailed information concerning conservation areas, current publications and information about the council's programme of conservation area character assessment, please contact the council's Conservation Officer in Environment and Conservation, Department of Planning & Transportation on tel: 01329 236100 or e-mail conservation@fareham.gov.uk.

A range of frequently asked questions on conservation areas have been compiled which may answer your queries.

 

Consultation

Fareham Borough Council undertakes regular consultation with its residents which includes an Annual Residents’ Survey. To have your say on any current issues, please contact consultation@fareham.gov.uk. Alternatively, you can report a problem or comment online to provide us with feedback on specific issues.

 

Contaminated Land

In April 2000 all local authorities in England and Wales were given a new statutory duty under Part 11a of the Environmental Protection Act (EPA) 1990, to identify areas of contaminated land and secure the clean up of these areas.  For more information on contaminated land please contact the Department of Regulatory Services, Environmental Health Division on 01329 236100 or e-mail regulatory@fareham.gov.uk.

Land contamination may also impact upon planning application, for more information please refer to a list of frequently asked questions on land contamination or contact the Department of Regulatory Services, Environmental Health Division on 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

Contract and Tender Opportunities

The procurement of goods and services is delegated among budget holders within the Council.  Information and advice about the procurement process and how to do business with the Council is available on request.  Enquiries can be e-mailed to procurement@fareham.gov.uk.

 

Corporate Equality Plan and Race Equality Scheme

The Corporate Equality Plan and Race Equality Scheme outlines our plans to improve access to Fareham Borough Council's wide range of services, while recognising that some members of the community may face more barriers than others.

 

Council & Committee Meetings

Details of all Council and Committee meetings are available on this website. Copies of agendas and reports for all committee meetings are available for inspection at the Civic Offices. Copies are also available for purchase. Please contact the Legal and Democratic Services Section in the Department of Finance & Resources on tel: 01329 236100,or e-mail democraticservices@fareham.gov.uk.

 

Council Garages

There are a number of council garages available for rent within the borough. For more information, please contact the Council Housing Department on tel: 01329 236100 or e-mail: housing@fareham.gov.uk or fill in a council garage online application form.

 

Council Housing

See entries under H - Housing.

 

Council Tax

The Council Tax section deals with the administration of Council Tax but not Council Tax Benefit. For more information please contact the Council Tax Manager in the Department of Finance & Resources on tel: 01329 236100, or e-mail counciltax@fareham.gov.uk.

 

Council Tax Benefits

Housing Benefit and Council Tax Benefit are government schemes to help you pay your rent or Council Tax if you are on a low income.

The Benefits section deals with the administration of Housing Benefit and Council Tax Benefit. Please contact the Benefits Team on tel: 01329 236100 or e-mail benefits@fareham.gov.uk.

The Benefits Section has a Benefit Fraud Team. To speak to an investigating officer, please ring 01329 236100. Alternatively, e-mail us at investigations@fareham.gov.uk.

 

Councillors (General enquiries)

Details of Councillors, their contact numbers, the areas they represent, the committees they serve etc are available on this website. For further details please contact the Legal and Democratic Services Section in the Department of Finance & Resources on tel: 01329 236100, or e-mail democraticservices@fareham.gov.uk.

 

Countryside Code

The Town and Countryside Code (309 Kb) PDF Logooffers advice to anyone visiting the Fareham area. Fareham is a safe, pleasant and attractive place to live, work and visit and by following the Town and Countryside Code of Conduct, you can help us keep it this way.

 

Countryside Events

Programme of events taking place in the Parks, Countryside and Woodland sites around the Borough of Fareham.  For further information please contact the Leisure and Community Division on 01329 236100 or email customerservices@Fareham.gov.uk

 

Countryside Ranger Service

The Council operates a Countryside Ranger Service, which provides advice and practical assistance on a range of issues, including nature conservation, habitat management, environmental education and access to the countryside. If you are interested in getting involved in practical conservation projects, please telephone the Countryside Rangers within the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 or e-mail parks@fareham.gov.uk.

For other information and advice on Countryside Management please contact the Countryside Policy Officer in the Department of Planning and Transportation on tel: 01329 236100, or e-mail conservation@fareham.gov.uk.

A range of frequently asked questions on nature conservation have been compiled which may answer your queries.

 

Crematorium

Portchester Crematorium is controlled by a Joint Committee of Councillors representing the city of Portsmouth, and the boroughs of Fareham, Havant and Gosport but operates as an independent establishment. The telephone number is 01329 236100.

 

Crime Reduction through Design Supplementary Planning Guidance

Crime prevention can be a material consideration in the determination of a planning application and new development in the borough should be designed to take into action the principles set out in Crime Reduction through Design Supplementary Planning Guidance (335 Kb) PDF Logo

Other Related Documents/Services/Strategies: Supplementary Planning Guidance, Urban Design, Local Plan.

 

Customer Service Centre

The Customer Service Centre (CSC) is staffed by a team of advisers who will deal with the majority of telephone and visitor enquiries. The more complex and specialist enquiries will be dealt with by the appropriate officer.

 

Cycling - Events, safety and cycle routes

The Travel Planner has links to a variety of information for cycling enthusiasts, commuters and the leisure cyclist. A cycling strategy can be downloaded.

 

Cycleways

Fareham Borough Council have a cycling strategy and  promote cycling throughout the borough. For further information please contact the Service Review Officer in the Department of Planning & Transportation on tel: 01329 236100 or e-mail engineering.transportation@fareham.gov.uk

Frequently Asked Questions

How much will the parking permit cost?
£13.00 for any month period of £40 per annum. (Free for applicants who are disabled and holders of an blue badge.)

How many parking permits can I purchase?
2 Annuals or 1 Quarterly.

What if I decide not to purchase a permit but change my mind later?
A permit may be purchased at any time when the office is open to issue them. However please be advised that at least 7 days notice is required for processing an application. At the beginning of the month and They are valid for either is valid for either three months or one year. Please note that for new permits you will need to provide copies of the following documentation when you apply:

- Registration Document

- Recent Household Bill (date within the last 3 months)

- Drivers Licence or Passport

Where can I park if I purchase a permit?
Anywhere on the lengths of road or scheme designed for residents'' parking as stated on the permit.

Can my friend or visitors use my permit?
No. The permit will show your name, address and car registration number.

During what hours will the Residents'' Parking Scheme operate?
Please refer to the signs relating to each residents parking scheme as hours may vary.

Who enforces the Residents'' Parking Scheme?
Civil Enforcement Officers.

What happens if I move house and have purchased a Permit?
You may be entitled to a refund only on full months calculated at the Quarterly Rate from the date the request was received at the Parking Services Department

How can I find out more about the scheme?
For current resident permit schemes please contact parkingservices@fareham.gov.uk or call 01329 236100. For enquiries requesting new resident parking schemes please contact engineering.transportation@fareham.gov.uk or call 01329 236100.

Can I complete an application form for a Permit?


A Residents Permit Application Form (36Kb) for a Permit is available, alternatively please contact parkingservices@fareham.gov.uk or call 01329 236100.

Can I buy a season ticket?
Annual and quarterly season tickets are available for long stay car parks only. Please complete and send the Season Ticket Application Form (222 Kb) to the Parking Services Department.

Where can I park if I am a disabled badge holder?
There are a large number of conveniently situated bays reserved for disabled badge holders, throughout the town. Blue Badge holders can park free in all pay and display car parks, only if the Blue Badge is clearly displayed in the parked vehicle, with the expiry date facing upwards. The exceptions are the Pay on Foot car parks, where Blue Badge holders are required to pay. Blue Badge holders who are Borough residents can apply to the Council for a swipe card allowing free entry and exit to the Pay on Foot car parks.

Where can I park my motorbike?
Solo motorcycles may park free of charge in any of the areas within the car parks specifically marked for motorcycle use. If there is no are specifically marked for motorcycles (sometimes indicated by m/c) then you may park in other marked bays that are not otherwise restricted, for example you could not park in a Disabled Bay.

Why do I have to pay for parking?
You have to pay for parking in any car park in the town centre. In addition to raising income to pay for maintenance of existing and provision of new car parks, charges also ensure an adequate turnover of parking spaces for shoppers and short term visitors. If the Council did not charge, the cost of maintenance would fall on Council Tax payers and car park visitors would make no contribution.

Why don''t you pay for the car parks'' maintenance with savings you would make if you no longer needed to employ Enforcement staff?
Even if parking was free, patrolling would still be required to provide a regular supply of convenient parking spaces for shoppers. A maximum period of waiting would need to be introduced, and this, together with other regulations would still need to be enforced. Enforcement staff also act as a deterrent to crime.

Why don''t you provide change machines?
Change machines are an inviting target for theft. The very nature of the machines requires that they be full of cash at all times. No cash is left in ticket machines overnight. The Council may consider introducing a scheme for payment by cards. Change is provided in the Pay on Foot car park payment machines, Osborn Road Multi Storey Car Park and Market Quay Car Park.

Why don''t I get a refund if I pay for an hour and only stay for five minutes?
The charging structure is such that any stay up to one hour is the same charge. The Council is very aware of the competition from "out of town" shopping stores and neighbouring local authorities and these factors are borne in mind when setting the parking fees.

Why can''t I pick someone up and drop someone off in the car parks?
You can, but you must comply with the parking regulations by stopping in a marked bay and purchasing a parking ticket.



The car parks are provided for the off-street parking of vehicles. If casual setting down/picking up were to be allowed, congestion would cause delays and frustration to car park users.

Why do you insist on the ticket being stuck to the windscreen?
A ticket on the dashboard can turn over when the car door is closed. If stuck on a side window and it falls it will disappear from view. If stuck on the windscreen just above the dashboard, it will probably still be visible to the Enforcement Officer on the dashboard should it fall.



For further information on parking in Fareham Town Centre or for any other details please contact the Parking Department in the Department of Regulatory Services on tel: 01329 236100 ext: 2355 or e-mail parkingservices@fareham.gov.uk.

What is Fareham Parking Enforcement?
Since 2 April 2007 Fareham Borough Council have been responsible for enforcing traffic regulations such as limited waiting, double or single yellow lines, no stopping at bus stops. Previously the responsibility for enforcing these lay with the police and was carried out by traffic wardens.



Other regulations will remain under the jurisdiction of the police – such as moving traffic offences – one way streets, turning bans, speeding restrictions on driving, endorsable offences, parking on zigzag lines, obstruction of highways, accesses, footways.



The Fareham Parking Enforcement Service covers the management and enforcement of both on and off street parking throughout the Borough. The service is delivered in line with the Parking Enforcement Policy that sets out the main principles for enforcement associated with the delivery of this service.

What does the Parking Service consist of?
There are currently eleven Civil Enforcement Officers in the team (including one Supervisor and three Team Leaders). Civil Enforcement Officers work a shift system as enforcement takes place seven days a week; this does include evening and Bank Holiday patrols.



The members of this team will be able to issue a Penalty Charge Notice to any vehicle which contravenes a restriction.

If I receive a Penalty Charge Notice, what will the process be?
CEOs will only issue a Penalty Charge Notice (PCN) if a vehicle has contravened the regulations in place. These will be served and placed on the front windscreen of the vehicle, handed to the driver or sent through the post, for more details please see the Traffic Management Act 2004 page.



Penalty Charge Notices will be either £70 or £50 depending on the level of contravention (which would be indicated on the Notice) and must be paid within 28 days. A 50% discount will be granted if paid within 14 days.



There are several payment options, by cheque, online, on the automated telephone service, or personally at the Cash Office at the Civic Offices and these are outlined on the rear of the Penalty Charge Notice.



There is obviously a right to appeal and this must be done by completing the PCN Challenge Form, this can be sent in by post or via e-mail to parkingservices@fareham.gov.uk. This should include PCN number, full name and address and any supporting documents, for example, invoice, delivery note or copy of Blue Badge showing the serial number and expiry date. In most cases the discount period will be reset if an appeal is made within 14 days of the date of issue of the PCN.



Unresolved disputes are settled through the Traffic Penalty Tribunal. This is an independent tribunal body based in Manchester.



It is important to note a Penalty Charge is a civil debt and non-payment will be pursued by Fareham Borough Council through the County Court system. Non-payment could ultimately lead to bailiff action.

For more information on how to Appeal please see the following links: - www.patrol-uk.info (this is an external hyperlink) or www.trafficpenaltytribunal.gov.uk (this is an external hyperlink).

Does this mean that the Council will review its position on residents'' parking schemes?
Yes, but not immediately. The Council is preparing a Fareham Town Centre Parking Strategy, which will consider the opportunities for introducing residents’ parking schemes in the vicinity of the town centre, where there is a high incidence of commuter or shopper parking. Any subsequent schemes that are introduced would need to be self-financing, and be informed by the initial period of operating the new enforcement regime.

Can I park outside a school to pick up/drop off my child(ren)?
Parking outside schools should be discouraged for the safety of the children. Zig zag markings at the entrance to some schools mean drivers must not stop, even to drop off or pick up. The Civil Enforcement Officers will enforce this regulation by serving Penalty Charge Notices (PCNs), either by placing the PCN on the vehicle, handing it to the driver, or sending the PCN through the post. The police can also enforce these regulations as parking outside schools is an endorsable offence, which will incur penalty points on the driving licence.

Is it possible to park on verges to keep out of the way of passing traffic?
Vehicles parking on verges and pavements are becoming an increasing problem throughout the Borough - it is contrary to the Highways Act, can often be an obstruction to other users of the highway and if there are double yellow lines it is an offence under the Road Traffic Regulation Act, resulting in the issue of a parking ticket. Parking on verges may also damage public ultilities plant in the verge or may leave unsightly or hazardous ruts. Motorists should therefore not park on verges.



Fareham Borough Council is not an enforcing authority for verge and pavement parking and reports should be made to the police non-emergency number 0845 045 4545. The Council has introduced Traffic Regulation Orders making parking on verges in certain streets in the borough an offence, as part of an on-going programme.



For more information contact: tel: 01329 236100 or e-mail: engineering.transportation@fareham.gov.uk

Who can apply for a Community Grant?
Not for profit community groups and voluntary organisations.
Non-commercial, recreational/sports clubs, societies and schemes.
statutory organisations supporting Fareham residents
Sports competitors representing the borough.


Applications from national and regional organisations will only be considered if their project is shown to have direct benefit for the residents of Fareham.

What are grants available for?
Grants are available to support voluntary groups and non-profit making organisations that operate within Fareham and provide direct benefit to local residents. The Council is particularly keen to support organisations that work with minority groups in the community, as well as new groups and organisations which seek to meet a community need not previously addressed or established.

Applicants should be aware of the Council objectives. Overall priority is given to first time applicants and projects that support and relate to these aims:

Strong and inclusive communities - to support the people and communities within the Borough enabling them to take a full part in society
A safe and healthy place to live and work - promoting a safe and healthy Borough
Protecting and enhancing our environment - to protect and enhance the local environment for current and future generations
Leisure for health and for fun - to help meet the social and recreational needs of the Borough
Maintaining and extending prosperity - to promote economic success, making the best use of both local resources and those available to the Borough
Balanced Housing Market – providing good quality housing with a range of dwelling types to meet social needs.
A Dynamic, Prudent, Progressive and Best Practice Council – aiming to achieve excellence in all the services we provide.
There are currently three main areas of focus within the new Community Grants programme.

Community buildings
Children with disabilities
Young people and reducing anti-social behaviour.

What have grants been awarded for in the past?
The types of grants that have been awarded in the past include those that:

provide or develop facilities for children and young people;
develop and enhance the community’s use of public meeting places and social facilities which are accessible and available for hire by the community at a reasonable cost, this could include the development of new groups or activities which meet local need;
support sports and recreational opportunities, for example through the funding of coach training and young / better training schemes;
support groups who wish to undertake improvements to the local environment, supporting nature and sustainability,
contribute to the reduction of crime through safety initiatives, this includes projects which seek to reduce the effects of crime in the community;
develop the skills of those involved in the running and work of voluntary organisations;
provide social or other facilities for groups and individuals with special needs.

Who decides about awards?
Applications are initially assessed by Council officers who review the application form to check that the form is fully and accurately completed. The officer will also check to see that the application supports the Council’s objectives (see ‘What are grants available for?’).

The completed application is then sent to the local Ward Councillor/s for comment. Following this consultation a report is presented to the Executive Leader for consideration and final decision.

When can I apply for a Community Grant?
You can apply at any time. There are no closing dates for applications. Only one grant may be awarded in any financial year (April – March). Applications will take approximately 8-10 weeks to be considered.

What won''t the Council fund?
The Council will not fund or support the following:

retrospective grants, therefore applications are unable to be considered for:
events that have already occurred
equipment that has already been purchased
building works that have already commenced or been completed.
the repayment of loans that have been secured in anticipation of grant funding.
the cost of services, equipment or provisions booked in the anticipation of an award.
trips, holidays and expeditions.
the purchase of computer equipment.
the activities of political organisations.
the activities of religious organisations unless for wider community benefit.
recurring running costs.

How can I get an application pack?
in person from the Civic Offices
by telephoning 01329 236100
emailing customerservices@fareham.gov.uk
or by downloading a Community Grant Application Form

Where can I get help with completing my form
If you have any queries, problems or require assistance with completing your form you can contact the Community Development team on 01329 236100 or Fareham Community Action on 01329 236100

What do the Planning Enforcement team do?
The team investigates allegations of breaches of planning control including:

unauthorised development, or uses;
unauthorised works to a listed building - both internal and external works;
unauthorised display of advertisements;
non-compliance with conditions of planning permissions; and,
untidy sites where these are considered detrimental to local amenity
unauthorised work to trees which are protected or are located in conservation areas
N.B Works to trees which are protected or are located in conservation areas without the consent of the local planning authority is an offence.

What is the extent of planning controls?
Planning controls relate to any development. The definition of ''development'' for the purposes of the Town and Country Planning Act 1990 is considered to include "carrying out of building, engineering, mining or other operation in on or under land or the making of a material change of use of any building or other land".



(N.B all mining and waste planning issues are dealt with by the County Council).

Do you require planning permission for all development?
No, many minor developments are exempt from the need for planning permission by the Town and Country Planning (General Permitted Development) Order 1995. You should always contact the local planning authority to find out if you need planning permission before commencing any development

Is it an offence to undertake development without permission?
No, under the Act it is not considered to be an offence to fail to comply with planning controls, although you are advised to contact the local planning authority prior to carrying out works which might require approval. Should a local planning authority consider it expedient to issue an enforcement notice against a development which is unauthorised then non-compliance with this notice is an offence, for which the maximum fine is £20,000.

What happens if a condition on a planning permission is not complied with?
The local planning authority has the power to issue a breach of condition notice against which there is no right of appeal. It is an offence not to comply with such a notice. This offence maybe prosecuted in the magistrates court with a maximum fine of £1,000.

Is it an offence to undertake works to a listed building?
Yes, if these works are considered to affect the character and integrity of the building.

Is it an offence to display an advertisement without consent
Some advertisements are exempt from the need for express advertisement consent. Advertisements which do not require consent are those which enjoy deemed consent under the provisions of the Town and Country Planning (Control of Adverts) Regulations 1992. Booklets and advice can be obtained from the Local Planning Authority.

What information is required for an alleged breach to be investigated?
Address of land or building where breach alleged
Details of alleged breach
Complainant contact name and address and telephone number.
Any additional relevant information/other interested parties

How do I report an alleged breach?
by completing and submitting a Complaint Form which can be found on this page on the website. http://www.fareham.gov.uk/council/departments/devcontrol/complaint.asp. Please note that you will be required to provide your name, address and telephone number for any complaint to be investigated. Your details will be kept confidential. Complaints can also be made in writing to the address shown below.

Department of Development Control
Fareham Borough Council
Civic Offices
Civic Way
Fareham
PO16 7TT

What are the stages of an investigation?
Complaint registered and acknowledged - 4 days
First site visit made - 10 days
Complainant will be kept informed of progress with investigations.

What action may be taken where a breach of planning controls is found to be occurring?
Once a complaint has been investigated and a breach identified, depending on the severity of the breach a number of things may happen:

negotiate a satisfactory solution
seek a retrospective planning application
if no application is forthcoming or the breach is serious then an enforcement notice may be issued
In the case where significant harm is being caused by the breach it may be appropriate to issue a stop notice in conjunction with an enforcement notice or seek a legal injunction to stop the unauthorised activities.



It is important to note that the enforcement of Planning Control is a discretionary power and in some circumstances it may not be expedient to take action

Is there a right of appeal?
On an enforcement notice, listed building enforcement notice and an advert discontinuance notice, there is a right of appeal. The appeal is made to the Planning Inspectorate.

Is there a period after which development becomes immune from enforcement action?
Yes, The period within which planning enforcement action can be taken is limited to:

4 years for operational development and change of use to any building for use as a single dwelling house
10 years for all other changes of use and breaches of conditions
If you wish to confirm that development is immune from planning enforcement action, you are advised to make an application for a Certificate of Lawfulness.

Is there a period after which development becomes immune from enforcement action?
Yes, The period within which planning enforcement action can be taken is limited to:

4 years for operational development and change of use to any building for use as a single dwelling house
10 years for all other changes of use and breaches of conditions
If you wish to confirm that development is immune from planning enforcement action, you are advised to make an application for a Certificate of Lawfulness.

What is a caravan?
A caravan is defined as any structure designed or adapted for human habitation which is capable of being moved from one place to another (whether by being towed, or by being transported on a motor vehicle or trailer) and any motor vehicle so designed or adapted, but does not include:



any railway rolling stock which is for the time being on rails forming part of a railway system, or
any tent.


The definition was amended by the Caravan Sites Act 1968 to include a twin-unit caravan provided that it is:



composed of not more than two sections separately constructed and designed to be assembled on site by means of bolts, clamps or other devices and;
when dis-assembled, is physically capable of being moved by road from one place to another (whether by being towed or by being transported on a motor vehicle or trailer).


Provided also when assembled:



its length (exclusive of drawbar) does not exceed 60 feet (18.288 m);
its width does not exceed 20 feet (6.096 m);
the overall height of the living accommodation (measured internally from the floor to the lowest level of the ceiling at the highest level) does not exceed 10 feet (3.048 m).

Are there any organisations that are exempted from applying for a Caravan Site Licence?
Yes, the following organisations do not require to apply for a caravan site licence:



The Caravan Club
The Camping Club of Great Britain and Ireland
The Boy Scouts Association
The Girl Guides Association
The Motor Caravanners Club
Other organisations may be exempted if they hold a certificate of exemption granted by the Secretary of State.

Is there a charge for a Caravan Site Licence?
No, there are no charges for the issuing of caravan site licences.

How long does a Caravan Site Licence last?
The duration of a site licence will be determined by any time restrictions imposed by a planning consent. If an occupier wishes to continue the use of a caravan site at the expiration of any planning permission, the planning permission will need to be renewed before a new caravan site licence can be issued.

What is the relationship between Planning Permission and issuing Caravan Site Licences?
A planning consent and a site licence are separate and distinct from one another. A site licence cannot be issued unless the land concerned has planning permission for use as a caravan site.

Once planning permission for a caravan site licence has been granted, what happens next?
Where planning permission has been granted, the local authority must issue a caravan site licence within two months of the application being made.



Where planning permission is given after an application for a caravan site licence has been made, provided all the required information is supplied, the site licence has to be issued within 6 weeks from the date of the planning consent. The applicant and the local authority may though agree longer periods for the issue of a site licence.

What happens when the ownership of a caravan site changes?
The legislation allows for the transfer of a caravan site licence provided that the new licence holder becomes the occupier of the land. Transfer of the licence is by endorsing the licence with the new name and the date of the transfer.

Can the conditions attached to a licence be changed after the licence has been issued?
The conditions attached to a site licence may be varied, supplemented or replaced at any time provided the licence holder has been consulted and has had adequate opportunity to make representations. The local authority must consult with the fire authority concerning any changes to conditions relating to fire precautions.

In what situations does the Health and Safety at Work etc. Act 1974 apply with regards to caravan sites?
Section 3 of the Act places a general duty on site operators to conduct their undertaking in such a way as to ensure, so far as is reasonably practicable, that both residents and the public at large are not exposed to risks to their health and safety.



There is a relationship between the Caravan Sites and Control of Development Act 1960 and the Health and Safety at Work etc. Act 1974 and therefore any action taken needs to be carefully considered by the Council in terms of which legislation is to be used.

In what situations does the Public Health Act 1936 apply to caravan sites?
Section 268 (1) of the Public Health Act 1936 applies the general nuisance provisions of Part III of the Environmental Protection Act 1990 to tents, vans, sheds and similar moveable structures used for human habitation. It also applies sections 83-85 of the 1936 Act concerning filthy or verminous premises provisions to caravans. In terms of Statutory Nuisance in relation to caravans, the following applies:



Any caravan in such a state or so overcrowded as to be prejudicial to the health of the inmates; and,
Any caravan the use of which, because the lack of proper sanitary accommodation, or for any other reason, causes conditions prejudicial to health, whether on site or any other land.


Where a statutory nuisance exists, the action should be taken against the occupier of the land, i.e. the site owner. The occupier of the land has a defence in that he did not authorise the caravan to be placed there.

In what situations does the Mobile Homes Act 1983 apply to Caravan Sites?
The Mobile Homes Act 1983 is primarily concerned with the protection of security of tenure of residents on a caravan site. This legislation is not enforced by Environmental Services and any issues relating to this legislation should in the first instance be referred to the Housing Department. A guide has been produced by the ODPM on the Mobile Homes Act 1983 and this document provides useful information on the legislation.

How do I find out information about the Caravan Site Licence that has been issued?
All site licences applying to sites where more than three mobile homes may be stationed are required to display a copy of the site licence (and conditions attached) in a conspicuous place.



Every local authority must keep a register of the site licences issued in its area and the register must be available for inspection during normal office hours. Enquires regarding the public register should be made via e-mail to regulatory@fareham.gov.uk or telephone us on 01329 236100.

External link to information on Preparing for Emergencies .|. The official Government website for citizens .|. The official Government website for business .|. External link to Get Safe Online website .|.

How to get here

Fareham Borough Council, Civic Offices, Civic Way, Fareham, PO16 7AZ

Tel: +44 (0)1329 236100 | Mobile Text/Photo: 07876 131415 | Fax: +44 (0)1329 821770