A to Z of Services

 

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Cams Estate

The Cams Estate was, for many centuries, one of Fareham's most stately residences and a manor house is recorded at Cams Hall as far back as the 13th Century.

 

Car Alarms

As the theft of motor vehicles is rising, the installation of factory fitted or DIY anti-theft devices to cars is on the increase.  Faults can develop with car alarms leading to the persistent sounding of the siren which can cause considerable distress to local residents.

Under the provisions of Noise and Statutory Nuisance Act 1993, noise from vehicles in the street may be a statutory nuisance.  The Borough Council has powers to take action against those who allow the nuisance to occur.

For further information, please contact the Department of Regulatory Services, Environmental Health Division during normal office hours on tel: 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

 

Car Parks

The Council is responsible for the maintenance and patrol of the off-street parking areas throughout the borough. It also assists the users, provides security and enforcement. For further information on car parks please contact the Parking Manager in the Department of Regulatory Services, Environmental Health Division on tel: 01329 236100, ext: 2355 or e-mail parkingservices@fareham.gov.uk

A range of frequently asked questions and answers on car parks and frequently asked questions on residents parking schemes have been compiled which may answer your queries.

 

Car/Road Travel

The Travel Planner shows proposed road works in Hampshire and also gives information on the car sharing scheme.

 

 

Caravans - Residential Sites

There are five residential caravan sites in the borough which are licensed and inspected by the council.

Further information can be obtained by contacting the Department of Regulatory Services, Environmental Health Division, Civic Offices, Civic Way, Fareham, PO16 7PR, or tel: 01329 236100, or e-mail regulatory@fareham.gov.uk.

 

Carers - Advice and Help

Information, advice and help for carers is available from Social Services (this is an external hyperlink). Social Services is controlled by Hampshire County Councils Headquarters in Winchester, but Fareham does have its own local office. You may find the Social Services information (this is an external hyperlink) published on Hampshire County Council's website useful.

 

Care Homes

There are several residential homes in Fareham.  For further information on these and other adult services please see the Social Services in Fareham page.

 

Cars on Verges

Cars on verges can cause damage and obstruct access for the visually impaired and others. It is therefore not encouraged. Parking on verges can be subject to a Traffic Regulation Order. For further details please contact the reception desk in the Department of Planning and Transportation on tel: 01329 236100, ext: 2560 or e-mail engineering.transportation@fareham.gov.uk.

 

Case Tracker - Public Case List

Fareham Borough Council's Case Tracker can be used to view cases that are for public view.

 

CCTV

There are currently a total of 37 CCTV (Closed Circuit Television) cameras in the borough of Fareham. The first cameras were installed in 1997 with 6 cameras in Stubbington and 8 in Portchester. In 1999 an additional 7 cameras were installed in Fareham Town Centre, along with a single camera at Highlands Road Shopping Parade. The most recent expansion was carried out in Summer 2000, with an additional 15 cameras in Fareham Town Centre, completing the scheme in the Town and a single camera at the council's depot.

For further information about the Council's CCTV system please contact a member of the Community Safety Team by email at antisocialbehaviour@fareham.gov.uk or telephone on 01329 236100.

 

Cemeteries

There are eight cemeteries and five churchyards managed and maintained by the council which provide a quiet and tranquil environment for the bereaved. If you would like further information on cemeteries in the area or have any queries please contact the Parks and Cemeteries Officer in the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 or email customerservices@fareham.gov.uk.

 

Change of Address

Whether you are moving into, out of, or within the borough, you can now notify Fareham Borough Council using the online change of address form.

 

Children

Information on schools and pre-schools within Fareham, and lots of information, advice and support relating to children's services, activities and childcare. For further information please contact community@fareham.gov.uk.

 

 

Children's Play Areas

Equipped play areas for varying age groups are provided within parks and open spaces throughout the Borough and are managed by the Council. Further details available from the Head of Parks, Open Spaces and Amenities, in the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 or email customerservices@fareham.gov.uk.

 

Christmas Trees

These are provided for the enjoyment of the community in Fareham town centre, Stubbington and Portchester during the festive season, in partnership with the business community. Please contact the Parks Officer in the Department of Customer Services, Leisure & Community Division on tel: 01329 236100 ext: 4542 or e-mail parks@fareham.gov.uk.

 

Churches

There are over 28 places of worship within the borough of Fareham covering a wide area including Portchester, Fareham Central, Hill Head, Stubbington, Locks Heath, Titchfield, Warsash, Sarisbury and some of the new developments at Whiteley. There are also a number of religious organisations providing activities for all age groups within the borough.

For further information on places of worship please contact the Leisure and Community Division on 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Citizen of Honour Scheme

The council operates an annual Citizen of Honour Scheme to recognise the voluntary, unpaid efforts of others. Nominations for the Citizen of Honour are invited during January each year and the selected Citizens of Honour are awarded a medal and certificate and invited to lunch with the Mayor. For further details please contact the Customer Services team on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Civic Amenity Sites

Civic Amenity sites are also known as Household Waste Recycling Centres and will take excess and bulky waste and recyclables from households.  For other HWRCs in Hampshire, or further information, please phone 01962 847021, or e-mail integra@hants.gov.uk or visit www.integra.org.uk (this is an external hyperlink).

 

 

Civil Emergencies

The Council has prepared a 'Response to Emergencies' plan which sets out operational detail if the Council is called in to assist the Emergency Services to deal with a major incident. For further details please contact the Chief Health and Regulatory Services Officer on 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

 

Clean and Tidy Neighbourhood Fund

The council is making small grants available to community groups to help fund the cleansing of overgrown and or abandoned land in their neighbourhood in order to encourage pride in the cleanliness of the borough.

The fund will be used towards the cost of removing litter, fly-tipping and cutting back undergrowth on small areas of abandoned land where the ownership cannot be traced, removing graffiti from private residential property and providing support to local community based environmental clean up campaigns.

This fund is administered by the Community Action Teams (CATs). For further information please see the Community Action Team FAQ's page or contact the Community Team on 01329 236100 or e-mail cats@fareham.gov.uk.

 

Clickable Maps

We have a selection of Clickable Maps of local services within the Borough of Fareham, these will help you find your nearest facilities by selecting the red dot closest to your home.

 

Climate Change

Information on the methods, grant schemes and programmes designed to help residents cut energy costs and save money while helping to reduce climate pollution/damage is available. Please contact the Home Energy Conservation Officer in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100, ext: 4357 or e-mail housing@fareham.gov.uk.

 

Clinical Waste

Fareham Borough Council operates a free service from domestic properties where there is a medical need.  Further information on clinical waste is available from the Refuse and Recycling section on this website.  If you have any queries, please contact the Customer Service Centre on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Clubs

The details of local clubs and societies and sports clubs in the Fareham area are available online.

 

Coach Travel

The Travel Planner provides links to Traveline, an internet site that gives information on planning your journey, and to the National Express journey planner.

 

Coastal Protection

For general enquiries on coastal protection please contact the Assistant Engineer in the Department of Planning & Transportation on tel: 01329 236100, ext: 2680 or e-mail engineering.transportation@fareham.gov.uk.

DEFRA (Department of Environment, Food and Rural Affairs) www.defra.gov.uk (this is an external hyperlink) is the government department with overall policy responsibility for coast protection in England.

 

 

Comments, Compliments & Complaints

Our policy is to try to be as helpful and fair as possible in providing council services. If you have any suggestions for improving our services, if you have any comments or if you are dissatisfied with the way in which you have been treated, please talk to a member of our staff who knows about the situation and explain what the problem is. They will try to resolve the matter for you immediately.  If this is not possible please contact the Customer Services Manager in the Customer Service Centre on tel: 01329 236100, who will endeavour to resolve the matter to your satisfaction or advise you how to make a formal complaint through the council's policy. Alternatively, please e-mail customerservices@fareham.gov.uk.

 

Commercial Properties Portfolio

The Council owns the freehold of a number of commercial industrial retail and office properties in Fareham.

The industrial units are located at:

 

Commercial premises are located at

 

  • West Street, Fareham
  • Highlands Road, Fareham
  • Faretec

 

Occasionally commercial properties become available and as vacancies arise details will be made available on the website. Property South East is a computerised database of Commercial Property and Land in South Hampshire. For more details visit www.harbour-forum.co.uk (this is an external hyperlink).

For more information, please contact the Customer Service Centre on tel: 01329 236100 or email: customerservices@fareham.gov.uk.

 

Commercial Waste

Fareham Borough Council provide a chargeable service to businesses for the collection of trade and commercial waste.  For more information please contact the Waste Management Section on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Committees

Details of committees, their members, committee meeting dates and committee papers are available on this website. For further details please contact the Legal and Democratic Services Section in the Department of Finance & Resources on tel: 01329 236100, ext: 2593 or e-mail democraticservices@fareham.gov.uk.

 

Communications

For further information on communicating with the Council and the Council's Public Relations please contact the Public Relations Team in the Chief Executive's Office, tel: 01329 824507 or 824518 or 824416 or e-mail publicity@fareham.gov.uk.

 

Community Action Teams

Have your say on what's going on in your community. Five Community Action Teams (CATs) were set up in September 2007 so we can talk to you about developments we're proposing for your area and you can tell us what's good about where you live and what needs improving

For more information please contact the Community Team on 01329 236100 ext: 4447 or 4448 or e-mail cats@fareham.gov.uk.

 

Community Centres

There are 14 Community Centres within the Borough of Fareham, together with a number of Youth Facilities.

 

Community Charge (Recovery)

The Recovery Section is responsible for the recovery of all unpaid sums in respect of Council Tax, Non-Domestic Rates and Community Charge. Please contact the Recovery Manager in the Department of Finance & Resources on tel: 01329 236100, ext: 2625 or e-mail counciltax@fareham.gov.uk.

 

Community Database

E-volve is an interactive website for community and voluntary sector organisations serving Hampshire and the Isle of Wight. External organisations are able to submit new or revised information online to this community database.

 

 

Community Development

Community Development aims to tackle poverty and promote social inclusion through a range of activities and projects. For more information please contact the Community Development Officer on tel: 01329 236100 or by e-mail customerservices@fareham.gov.uk.

 

Community Engagement

Have your say on what's going on in your community. Five Community Action Teams (CATs) were set up in September 2007 so we can talk to you about developments we're proposing for your area and you can tell us what's good about where you live and what needs improving

For more information please contact the Community Team on 01329 236100 or e-mail communitydev@fareham.gov.uk.

 

Community Grants Programme

Fareham Borough Council offers a variety of funding opportunities, advice and information on other funding available to voluntary groups seeking grant funding to help develop their projects and ideas. Details of the community grants programme are available from the Community Development Officer on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Community Safety

Fareham is one of the safest areas in the country to live and work, yet Community Safety is still a high priority. Tackling crime and anti-social behaviour is not the responsibility of one single agency and the Council prides itself on an excellent working relationship with the Police together with a wide range of other key agencies, collectively known as Fareham's Community Safety Partnership. This partnership is working facilitated by the Council's dedicated Community Safety Team.

If you would like further information on tackling community safety in the Borough of Fareham please contact a member of the Community Safety Team by email at antisocialbehaviour@fareham.gov.uk or telephone us on 01329 236100.

 

Community Schools

There are 4 Community Schools in the Borough of Fareham: Brookfield Community School and Language College (this is an external hyperlink), Sarisbury Green; The Henry Cort Community College (this is an external hyperlink), Hillson Drive, Fareham; The Neville Lovett Community School (this is an external hyperlink), St. Anne's Grove Fareham; and Portchester Community School (this is an external hyperlink), White Hart Lane, Portchester.  These schools are specially funded to provide a balanced community programme of activities which include adult education classes, sports, arts and recreational facilities.We also have a map of schools within the borough of Fareham.

 

Community Strategy

Fareham's Community Strategy has been developed by our Local Strategic Partnership called networkfareham (this is an external hyperlink). Other partners involved in networkfareham include community agencies, the Police and Gosport & Fareham Primary Care Trust.

For information on how to get involved visit www.networkfareham.org (this is an external hyperlink), e-mail networkfareham@fareham.gov.uk or tel: 01329 824334.

 

Compliments & Complaints

Our policy is to try to be as helpful and fair as possible in providing council services. If you have any suggestions for improving our services; if you have any comments or if you are dissatisfied with the way in which you have been treated, please talk to a member of our staff who knows about the situation and explain what the problem is. They will try to resolve the matter for you immediately.  If this is not possible please contact a Customer Services Adviser within the Customer Service Centre by telephoning 01329 236100, who will endeavour to resolve the matter to your satisfaction or advise you how to make a formal complaint through the council's policy. Alternatively, please e-mail customerservices@fareham.gov.uk.

 

Compost Bins

If you are interested in purchasing a compost bin or would like advice on recycling and waste, please contact the Customer Service Centre on 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Composter Site - Downend

Hampshire County Council have three waste composting sites, including one located at Downend. The compost is sold at Household Waste and Recycling Centres as Pro-Grow high quality soil and lawn conditioners, woodchip mulch or pine bark.

 

Comprehensive Performance Assessment (CPA)

Comprehensive Performance Assessment (CPA) is about helping local councils improve local services for their communities. CPA is a key element of the Government's performance framework for local government. Fareham Borough Council has been assessed as a 'Good' council and is improving according to a report published by the Audit Commission.

 

Concerts

For details on concerts held at Ferneham Hall (this is an external hyperlink) and the local area, please contact the Arts and Entertainments Manager in the Department of Customer Services, Leisure & Community Division, and Street Scene Services on tel: 01329 824868 or e-mail on fernehamhall@fareham.gov.uk.

 

Concessionary Travel

The council's Concessionary Fare Scheme covers both the issue of Bus Passes and Travel Tokens. For more information on concessionary travel, or to find out if you are eligible, please contact the Customer Service Centre on tel: 01329 236100, or e-mail customerservices@fareham.gov.uk.

 

Conferences

If you are interested in hosting a conference in the Borough, or would like further information on events being held in the Fareham area, please contact the Customer Liaison Manager in the Department of Customer Services, Leisure & Community Division, and Street Scene Services on tel: 01329 824862 or e-mail on fernehamhall@fareham.gov.uk.

 

Conservation Areas

Fareham has thirteen conservation areas. For detailed information concerning conservation areas, current publications and information about the council's programme of conservation area character assessment, please contact the council's Conservation Officer in Environment and Conservation, Department of Planning & Transportation on tel: 01329 236100 or e-mail conservation@fareham.gov.uk.

A range of frequently asked questions on conservation areas have been compiled which may answer your queries.

 

Consultation

Fareham Borough Council undertakes regular consultation with its residents which includes an Annual Residents’ Survey. To have your say on any current issues, please contact consultation@fareham.gov.uk. Alternatively, you can report a problem or comment online to provide us with feedback on specific issues.

 

Contaminated Land

In April 2000 all local authorities in England and Wales were given a new statutory duty under Part 11a of the Environmental Protection Act (EPA) 1990, to identify areas of contaminated land and secure the clean up of these areas.  Local authorities were required to produce a Contaminated Land Inspection Strategy detailing how inspections for contamination would take place in their area.  For more information on contaminated land please contact the Department of Regulatory Services, Environmental Health Division on 01329 236100 or e-mail regulatory@fareham.gov.uk.

Land contamination may also impact upon planning application, for more information please refer to a list of frequently asked questions on land contamination or contact the Department of Regulatory Services, Environmental Health Division on 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

Contract and Tender Opportunities

The procurement of goods and services is delegated among budget holders within the Council.  Information and advice about the procurement process and how to do business with the Council is available on request.  Enquiries can be e-mailed to procurement@fareham.gov.uk.

 

Corporate Equality Plan and Race Equality Scheme

The Race Relations Amendment Act was introduced as a result of the Stephen Lawrence Enquiry. The aim was to try to make sure that public organisations like the police and local authorities take a more positive approach to dealing with the public and delivering services.

Fareham Borough Council, along with other public bodies, have a general duty to promote race equality. We also have a specific duty to produce a Race Equality Scheme which details how we are going to fulfil these duties.

The Corporate Equality Plan and Race Equality Scheme outlines our plans to improve access to Fareham Borough Council's wide range of services, while recognising that some members of the community may face more barriers than others.

 

Council & Committee Meetings

Details of all Council and Committee meetings are available on this website. Copies of agendas and reports for all committee meetings are available for inspection at the Civic Offices. Copies are also available for purchase. Please contact the Legal and Democratic Services Section in the Department of Finance & Resources on tel: 01329 236100, ext: 2593 or e-mail democraticservices@fareham.gov.uk.

 

 

Council Garages

There are a number of council garages available for rent within the borough. For more information, please contact the Council Housing Department on tel: 01329 236100 ext: 2494 or e-mail: housing@fareham.gov.uk or fill in a council garage online application form.

 

Council Housing

See entries under H - Housing.

 

Council Tax

The Council Tax section deals with the administration of Council Tax but not Council Tax Benefit. For more information please contact the Council Tax Manager in the Department of Finance & Resources on tel: 01329 824651, or e-mail counciltax@fareham.gov.uk.

 

Council Tax Benefits

Housing Benefit and Council Tax Benefit are government schemes to help you pay your rent or Council Tax if you are on a low income.

The Benefits section deals with the administration of Housing Benefit and Council Tax Benefit. Please contact the Benefits Team on tel: 01329 236100 ext: 4646 or e-mail benefits@fareham.gov.uk.

The Benefits Section has a Benefit Fraud Team. To speak to an investigating officer, please ring 01329 824667. Alternatively, you e-mail us at investigations@fareham.gov.uk.

 

Councillors (General enquiries)

Details of Councillors, their contact numbers, the areas they represent, the committees they serve etc are available on this website. For further details please contact the Legal and Democratic Services Section in the Department of Finance & Resources on tel: 01329 236100, ext: 2593 or e-mail democraticservices@fareham.gov.uk.

 

Countryside Code

The Town and Countryside Code offers advice to anyone visiting the Fareham area. Fareham is a safe, pleasant and attractive place to live, work and visit and by following the Town and Countryside Code of Conduct, you can help us keep it this way.

 

Countryside Ranger Service

The Council operates a Countryside Ranger Service, which provides advice and practical assistance on a range of issues, including nature conservation, habitat management, environmental education and access to the countryside. Practical conservation projects are carried out with a wide range of people, including private landowners, community groups, businesses and individual conservation volunteers. If you are interested in finding out more about the countryside service and getting involved in practical conservation projects, please telephone the Countryside Rangers within the Department of Customer Services, Leisure & Community Division on tel: 01329 824843 or e-mail parks@fareham.gov.uk.

For other information and advice on Countryside Management please contact the Countryside Policy Officer in the Department of Planning and Transportation on tel: 01329 236100, ext: 2383 or e-mail conservation@fareham.gov.uk.

A range of frequently asked questions on nature conservation have been compiled which may answer your queries.

 

Crematorium

Portchester Crematorium is controlled by a Joint Committee of Councillors representing the city of Portsmouth, and the boroughs of Fareham, Havant and Gosport but operates as an independent establishment. The telephone number is 01329 822533.

 

Crime Reduction through Design Supplementary Planning Guidance

The introduction of suitable crime prevention measures at the design stage of new development will have the effect of reducing the overall levels of crime. Crime prevention can be a material consideration in the determination of a planning application and new development in the borough should be designed to take into action the principles set out in Crime Reduction through Design Supplementary Planning Guidance (SPG).

Other Related Documents/Services/Strategies

 

 

Customer Service Centre

The Customer Service Centre (CSC) is staffed by a team of advisers who will deal with the majority of telephone and visitor enquiries. The more complex and specialist enquiries will still be dealt with by the appropriate officer, however the majority of enquires will be dealt with at the 'first point of contact' by the Customer Service Adviser without the need to pass you from one officer to another.

Call the Customer Service Centre on 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Cycling - Events, safety and cycle routes

The Travel Planner has links to a variety of information for cycling enthusiasts, commuters and the leisure cyclist. A cycling strategy and route map of Fareham's cycleways can be downloaded.

 

Cycleways

Fareham Borough Council have a cycling strategy (243 Kb) A picture of Fareham Borough Council's PDF Logo and  promote cycling throughout the borough. For further information please contact the Service Review Officer in the Department of Planning & Transportation on tel: 01329 236100 ext: 4378 or e-mail engineering.transportation@fareham.gov.uk

 

External link to information on Preparing for Emergencies .|. External link to Directgov information website .|. External link to Get Safe Online website .|.

How to get here

Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ

Tel: +44 (0)1329 236100 | Mobile Text/Photo: 07876 131415 | Fax: +44 (0)1329 821770