A to Z of Services

 

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Hackney Carriages

The licensing of Hackney Carriage vehicles and drivers in the Fareham Borough is carried out by the Department of Regulatory Services, Environmental Health Division. For further information please contact the Licensing Officer on tel: 01329 236100, or e-mail regulatory@fareham.gov.uk.

 

Hampshire Highways and Fareham Borough Council

Fareham's roads and footpaths are maintained by Hampshire Highways and the Highways Agency. The Hampshire Highways and Fareham Borough Council page should help direct you to the relevant department with any queries you may have.

 

Handyperson Scheme

Community Support Services operate a Handyperson scheme that assists vulnerable people by undertaking minor repairs. A small charge is made for labour and materials are charged at cost price. For more information please contact the Handy Person Service on 023 9279 4400.

 

Have Your Say

Fareham Borough Council undertakes regular consultation with its residents which includes an Annual Residents’ Survey. To have your say on any current issues, please contact consultation@fareham.gov.uk. Alternatively, you can report a problem or comment online to provide us with feedback on specific issues.

 

Health Development

There is more to good health than not being ill. Health promotion is about preventing ill health and maximising well-being.  There are many things which can influence this, for example where you live, whether you work, your family history and your lifestyle.  The council's services impact on many of these, including housing, pollution, refuse collection etc. We work with other organisations, including the NHS, to promote good health and provide information and advice on a variety of topics such as healthy eating, as well as looking at our own policies and procedures.

For further details please telephone the Customer Service Centre on 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Health & Safety

This function is concerned with ensuring standards of safety are maintained within certain workplaces within the Borough. This Authority enforces the provisions of the Health & Safety at Work Act 1974 in certain commercial premises, e.g. warehouses, shops, offices, leisure etc.

Specifically the following areas of work are involved:

  • Routine inspections of commercial premises
  • Investigating complaints regarding working conditions
  • Investigating accidents at work

For further information on health and safety please contact the Environmental Health Division of the Department of Regulatory Services on tel: 01329 236100, or e-mail regulatory@fareham.gov.uk.

 

Hedges

To report any hedges or other vegetation which overhangs the highway, please contact Hampshire Highways South on tel: 01329 824519 or e-mail hampshirehighways.south@hants.gov.uk.

 

Henry Cort Millennium Project

The 'Henry Cort Millennium Project' has transformed Fareham's West Street, creating a unique and stylish thoroughfare with a new town square known as Millennium Square. More information on the Henry Cort Millennium scheme is available, or alternatively please contact the Fareham Town Manager on tel: 01329 824474 or e-mail towncentre@fareham.gov.uk.

 

High Hedges

Part 8 of the Anti-Social Behaviour Act 2003 gives district and other authorities powers to deal with complaints about high hedges.  This Act came into operation in England on 1st June 2005.

If you would like further information, please contact the Planning Enforcement Team within the Planning Development Control Division of the Department of Regulatory Services - tel 01329 236100 ext: 2423 or e-mail planningenforcement@fareham.gov.uk.

 

Highway responsibilities and contacts

Highway responsibilities for Hampshire and relevant highways contacts are set out on Hantsweb (this is an external hyperlink).

 

Highways

General highways queries should be made to Hampshire Highways at Hampshire County Council (this is an external hyperlink).

 

 

Highways - Abnormal Loads

The County Council is the Highway Authority with overall responsibility for abnormal loads, further information about abnormal loads is available on Hantsweb (this is an external hyperlink).

 

Highways - Accident Statistics

The County Council publishes road accident statistics (this is an external hyperlink) and Best Value Performance Indicator. Information related to government targets.

 

Highways - Local Transport Plan

The County Council is the Highway Authority with overall responsibility for transport planning. You can access the Hampshire Local Transport Plan (HLTP) (this is an external hyperlink) on Hantsweb for information on the 5 year plan for the County.

 

Highways - Rights of Way

The County Council is the Highway Authority with overall responsibility for rights of way, further information about rights of way is available on Hantsweb (this is an external hyperlink).

 

Highways - Safer Routes to Schools

The Safer Routes to Schools website (this is an external hyperlink) is for pupils, teachers, governors and parents interested in finding out about School Travel Plans and the Safer Routes to Schools Programme.

 

Highways - Transport Policies

The County Council is the Highway Authority with overall responsibility for transport policy and policies for highway users, further information about transport policy is available on Hantsweb (this is an external hyperlink). 

 

Highways - Winter Information

The County Council is the Highway Authority with overall responsibility for winter maintenance, further details on winter maintenance of highways is available on Hantsweb (this is an external hyperlink).

 

Hire of Open Spaces

If you are planning to hold an event in the Fareham borough, you will need to seek permission from the Department of Customer Services, Leisure & Community if you want to hold it on council land.  You may also require an event licence for the sale of alcohol or live entertainment.  Speciality events or those which more than 500 people may attend may need Safety Advisory Group input from the Council.  For further information please contact us on 01329 236100.

 

Historic/Listed Buildings

The statutory list of buildings of special architecture or historic interest for the Borough contains more than 400 listed buildings.  The Environment Group can offer advice to owners of listed buildings, including guidance on the need for listed building consent for any alterations and the likely acceptability of proposals to alter or extend such buildings.  A leaflet has been prepared which contacts much useful information about listed buildings and is available from Planning Reception or by post.  For more information please contact Fareham Borough Council's Conservation Manager in the Department of Planning & Transportation on tel: 01329 236100, ext: 2425 or e-mail: conservation@fareham.gov.uk.

A range of frequently asked questions on listed buildings have been compiled which may answer your queries.

 

Holiday Play Schemes

Fareham Borough Council co-ordinates a variety of playscheme activities across the borough throughout the main school holidays (this is an external hyperlink) of the year.

 

Holly Hill Woodland Park

Holly Hill Woodland Park is an outstanding historic parkland located in Sarisbury and stretches down to the river Hamble with its 35 hectares of open space which is protected and conserved for its biodiversity ensuring its long term sustainability and provision and enjoyment of the local community.


For further information please contact the Countryside Rangers in the Department of Customer Services, Leisure & Community Division on tel: 01329 824843 or e-mail parks@fareham.gov.uk.

 

Homecheck

Homecheck is a service available for anyone living in the borough of Fareham who is over 60 years of age or has children under 5. Homecheck offers a home safety and security check for a charge of £10.00. Small works such as replacing damaged plugs, providing smoke alarms and fitting small security items are provided free of charge. For more information on Homecheck please contact the Customer Service Centre on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Home Energy Conservation

Information on the methods, grant schemes and programmes designed to help residents cut energy costs and save money while helping to reduce climate pollution/damage is available. Please contact the Home Energy Conservation Officer in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk

 

Homelessness

The assessment of applications for people who are homeless or threatened with homelessness, (who may then be owed assistance from Fareham Borough Council in accordance with housing legislation) is carried out.  Details of the authority's Homelessness Strategy are available. For further information on homelessness, please contact the Homelessness Prevention Officers in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

A range of frequently asked questions on housing issues have been compiled which may answer your queries.

 

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Home Safety

Your home may not spring to mind as a dangerous place and yet every year accidents in the home kill as many people as road accidents.  Children under 5 and older people are particularly at risk and falls are the commonest accident.  Being aware of the risks means that accidents can be reduced or sometimes eradicated altogether. 

The Government's Department of Trade and Industry has set up a Home Safety Network (this is an external hyperlink) providing information on general home safety, burns and scalds, carbon monoxide poisoning, chemical poisoning, choking, clothing fires, drownings - home and garden, electric blankets, falls, fireworks, gardens and bikes, packaging and other useful links.

For further information please contact the Health Development Officer in the Community Unit on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Horticultural Advice

This is available to all residents from the council's qualified Horticultural Development Officer during normal office hours. For further information please contact them in the Directorate of Customer Services, Leisure & Community Division on tel: 01329 236100 ext: 4543 or e-mail parks@fareham.gov.uk.

 

House Alarms

Environmental Health Officers often receive complaints of noise associated with the persistent ringing of audible intruder alarms installed at domestic premises.

Upon hearing an alarm, neighbours are likely to contact the police.  The police will investigate whether or not an illegal entry has been made into property. Where the activation is a false alarm and the alarm continues to ring unabated, the police will try to locate a key-holder.  Where a key holder cannot be located, the police will contact an Environmental Health Officer.  Within the borough of Fareham, such officers are on duty 24 hours a day.

Should you have any queries regarding noise from intruder alarms, please do not hesitate to contact the Environmental Health Division on tel: 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

Household Waste Recycling Centres

The nearest ones are Barnes Wallis Road, Segensworth, Fareham. Port Solent or Grange Road, Gosport. Hampshire County Council Household Waste Recycling Centres (HWRC) opening times are; 1st April to 30th September, 8.00am - 7.00pm.  1st October to 31st March, 8.00am - 4.00pm.  They close on 25th and 26th December.

 

Householder Development

The government have put together a planning guide for householders (this is an external hyperlink).

 

Houses in Multiple Occupation

Are you a tenant living in a shared house or bedsit?

Is the property provided with adequate kitchen and sanitary facilities?
Does the property have smoke detectors and fire doors?
Is the property damp or over-crowded?

Your landlord has a responsibility for ensuring that your living accommodation is fit for human habitation and that adequate means of escape in case of fire are provided.

The Housing Act 2004 introduces a mandatory scheme to licence specific types of houses in multiple occupation.

See also Housing - Private Tenants.

 

Should you wish to discuss your specific living conditions in more details please contact Environmental Health at Fareham Borough Council on tel: 01329 236100, or e-mail us at regulatory@fareham.gov.uk.

 

Housing - Advice

Free advice is given on all types of tenure. A list of accommodation offered by local and private landlords can also be provided. Drop-in sessions are available, Monday - Thursday 9.30am - 4.00pm and Friday 9.30am - 3.30pm. For further information on housing advice please contact the Homelessness Prevention Officers in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100 or e-mail housing@fareham.gov.uk.

A range of frequently asked questions on housing issues have been compiled which may answer your queries.

 

Housing - Affordable Housing Programme

Fareham Borough Council plays a significant role in the provision of new affordable housing within the borough.  Further details can be found on our Affordable Housing page.

 

Housing - Assistance with Garden Maintenance

The council currently operates a scheme where elderly and/or disabled Council Tenants can receive assistance with their garden in the form of grass cutting and hedge trimming, subject to the meeting the qualifying criteria. If you would like to apply please complete the garden maintenance assistance application form or further further information please contact the Tenancy Services Team on 01329 236100 ext: 4458, 4463, 4484 and 4464 or you may e-mail the council at housing@fareham.gov.uk.

 

Housing - Assistance with Internal Decorations

The council currently operates a scheme where elderly and/or disabled Council Tenants can receive assistance with decorating a room in their home, subject to them meeting the qualifying criteria. If you would like to apply please complete the internal decorations assistance application form. If you require any further information please contact the Tenancy Services Team on 01329 236100 ext: 4458, 4463, 4484 and 4464 or e-mail councilhousing@fareham.gov.uk.

 

Housing - Allocations

Allocation of Council Tenancies and nominations to Registered Social Landlords (Housing Associations); information on sheltered housing, eg, location of schemes.  For more information please contact the Allocations Officer in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100, ext: 2471 or e-mail housing@fareham.gov.uk.

A range of frequently asked questions on housing issues have been compiled which may answer your queries.

 

Housing - Benefits

Housing Benefit and Council Tax Benefit are government schemes to help you pay your rent or Council Tax if you are on a low income.

The Benefits section deals with the administration of Housing Benefit and Council Tax Benefit. Please contact the Benefits Team on tel: 01329 236100 ext: 4646 or e-mail benefits@fareham.gov.uk.

The Benefits Section has a Benefit Fraud Team. To speak to an investigating officer, please ring 01329 824667. Alternatively, you e-mail us at investigations@fareham.gov.uk or use our online form to refer suspected fraud.

 

Housing - Buying your Council Property

If you wish to consider buying your council property under the Right To Buy scheme , please contact the Council Housing Department on tel: 01329 236100 ext: 2494 for more information or e-mail housing@fareham.gov.uk.

 

Housing - Disabled Adaptations for Council Tenants

If you are a council tenant and would like to apply for housing adaptations to meet your specific needs, please contact the Building Services Section within the Housing Department on tel: 01329 236100 ext: 4825, 4838, 4805 for further information or e-mail housing@fareham.gov.uk.

 

Housing - Estates Officers

These officers deal with day to day queries from Fareham Borough Council tenants relating to housing tenancy issues, rents, rent arrears and the general environment in which they live. For more information please contact the Area Estates Officers in the Council Housing Department on tel: 01329 236100, ext: 4458, 4464, 4484, 4463 or e-mail housing@fareham.gov.uk.

 

Housing - Low Cost Home Ownership

If you are looking for a place to live in Fareham but can't afford to buy a home of your own, the HomesinHants (this is an external hyperlink) team might be able to help you access a range of Government funded initiatives, which are designed to help local people onto the property ladder and is referred to as HomeBuy.  There are also homes to rent on occasions and a number of schemes are aimed at key workers such as teachers, health workers and other essential public services.

This service is managed by Swaythling Housing Society (this is an external hyperlink), the Government appointed 'HomeBuy Agent' who have been invited to provide a one-stop-shop in Hampshire and the Isle of Wight.  Nominations to the shared ownership properties being delivered through the Council’s Affordable Housing Programme are made through HomesinHants.  For further information please see the HomeinHants flyer (215 Kb) PDF logo, contact HomesinHants Customer Services: 023 8062 8004 or e-mail: info@homesinhants.org.uk.

 

Housing - Maintenance

This relates to Fareham Borough Council tenants reporting internal/external maintenance problems with their properties, information on maintenance work already reported and awaiting completion. For more details please contact the Repairs Admin Officer in the Council Housing Department on tel: 01329 236100, ext: 2830, 4830, 4683, 4820 or e-mail housing@fareham.gov.uk or fill in an online housing repair request form.

A range of frequently asked questions on housing issues have been compiled which may answer your queries.

 

Housing - Mutual Exchange

Would you like to move through the Mutual Exchange Scheme? If so, please contact the Council Housing Department on tel: 01329 236100 ext: 2492 or e-mail housing@fareham.gov.uk or fill in a mutual exchange online form.

 

Housing Position Statement

The Housing Position Statement is an annual report detailing the council's view on the managed release of housing sites over the next year.  It is set against a background of national and strategic guidance and takes account of the latest housing land supply information.  The position statement is a site by site assessment of the allocated and identified housing sites that did not have planning permission by the 31st March of that year.  The guidance is then used to inform the council's development control decision making on housing releases.

Other Related Documents/Services/Strategies

 

Housing - Private Tenants

The council has a responsibility towards private tenants. If you have any concerns regarding your private tenanted accommodation including dampness, disrepair, over-crowding or heating, please do not hesitate to contact the Department of Regulatory Services, Environmental Health Division, who on request will visit and inspect private rented accommodation and where appropriate, serve notice on owners or agents to carry out any necessary repairs or improvements.

We also inspect and licence mobile home sites in the borough, Houses in Multiple Occupation and advise home owners with regard to private drainage problems.

To contact us please telephone on 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

 

Housing - Rents

Details of how to pay your rent or for issues relating to rent arrears, please contact the Council Housing Department within Fareham Borough Council, on tel: 01329 236100 ext: 4435, 4458, 4484, 4464, 4647, 4463, or e-mail housing@fareham.gov.uk.

 

Housing - Request for Joint Tenancy

If you would like to add a second person to your council tenancy, please complete the joint tenancy request application form or contact the Council Housing Department on tel: 01329 236100 ext: 2492 or e-mail housing@fareham.gov.uk for more information.

 

Housing - Sheltered Accommodation

The council has over 650 units of Sheltered Accommodation located within the borough for more information please contact the Sheltered Housing Support Officer on 01329 236100 ext: 4466 or e mail housing@fareham.gov.uk.

 

Housing - Strategy

Details of the authority's 5 year housing strategy, its policies and procedures is available as well as the Department of Strategic Housing's programme of service review. Please contact the Housing Strategy Manager in the Department of Customer Services, Strategic Housing Division on tel: 01329 236100, ext: 4473 or e-mail housing@fareham.gov.uk.

 

Housing - Tenants Area Panels

Fareham Borough Council has set up 2 Tenant Forums with the Borough for more information please contact you Area Officer 01329 236100 ext: 4458, 4464, 4483, 4463 or e-mail housing@fareham.gov.uk.

 

Housing - Waiting List

For information relating to the Housing Waiting List or an enquiry about an existing application please contact the Housing Waiting List Officer in the Department of Customer Services, Strategic Housing Division on 01329 236100 ext: 4493 or e mail housing@fareham.gov.uk.

A range of frequently asked questions on housing issues have been compiled which may answer your queries.

 

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How to get here

Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ

Tel: +44 (0)1329 236100 | Mobile Text/Photo: 07876 131415 | Fax: +44 (0)1329 821770