Frequently Asked Questions

A to Z of Services - I

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• Illegal Dumping
• Inclusion and Equality
• Industrial Estates
• Infectious Diseases
• Insects (pest control)
• Insurance Claims
• Internal Audit
• Internet Pages
• Invoices (Accounts Payable)

 

Illegal Dumping

Illegal dumping on public land will be removed on receipt of notice from the public or police within 24 hours. For more information please contact Street Scene in the Department of Customer Services on tel: 01329 236100 or e-mail customerservices@fareham.gov.uk.

 

Inclusion and Equality

For information on equality and inclusion , please contact the Policy and Performance team by e-mailing performancereview@fareham.gov.uk.

 

Industrial Estates

The Council owns the freehold of a number of industrial estates in Fareham located at: Palmerston Business Park, Newgate Lane Industrial Estate, Penant Park, Salterns Lane Industrial Estate.

The units at Palmerston Business Park are managed directly by the Council and as vacancies arise details will be made available on the website. Property South East is a computerised database of Commercial Property and Land in South Hampshire. For more details visit www.harbour-forum.co.uk (this is an external hyperlink).

 

For more information please contact the Customer Service Centre on tel: 01329 236100 or e-mail: customerservices@fareham.gov.uk.

 

Infectious Diseases

Infectious diseases which the Environmental Health Division deal with include: Salmonella, Giardiasis, and Campylobacter Enteritis and Measles. If you would like to report a case of these or any other infectious disease or would like advice, please contact the Department of Regulatory Services, Environmental Health Division on tel: 01329 236100 or e-mail regulatory@fareham.gov.uk.

 

Insects (pest control)

If you do would like to discuss or report an insect infestation, contact the Environmental Health Division in the Department of Regulatory Services on tel: 01329 236100 or e-mail regulatory@fareham.gov.uk.  More information on pest control and Insect Infestation is available.

 

Insurance Claims

For information on the submission of insurance claims or the current position on existing claims, please contact the Department of Finance & Resources on tel: 01329 236100, or e-mail insurance@fareham.gov.uk.

 

Internal Audit

The council has an internal audit team that provides a comprehensive and independent internal audit service that covers all the council's services. Further information can be obtained from the Audit Manager in the Department of Finance & Resources on tel: 01329 236100 or e-mail internalaudit@fareham.gov.uk.

 

Internet Pages

The council is constantly developing its website in order to supply easy-to-access public information about its own activities and about Fareham generally. As the site develops, the aim is to provide a wide range of information and interactive pages to improve communications between the council and everyone who wishes to make use of the services it provides. The content of our website is managed by Webmaster who sits within the Communications Team. For more details, please contact us on tel: 01329 236100 or e-mail webmaster@fareham.gov.uk.

 

Invoices (Accounts Payable)

Exchequer Services is responsible for payment of invoices from organisations and individuals who have provided goods and services to the Council.  Although initial contact should be made to Exchequer Services on tel: 01329 236100, or e-mail exchequer@fareham.gov.uk, it may be necessary to refer enquiries to the department that placed the order.  Suppliers can take certain steps to help the Council pay their invoices on time. One step is to register for payment by BACS Direct Credit.

Frequently Asked Questions

What is the purpose of the Freedom of Information Act?
The purpose of the Act is to promote greater openness by public bodies, including local authorities such as the Borough Council. Individuals already have the right to access personal information about themselves under the Data Protection Act 1998. As far as public authorities are concerned, the Freedom of Information Act has now extended this right to allow the public access to all types of information held by the authority. One of the ways in which the Council aims to give the public access to information is by publishing and maintain a Publication Scheme.

Who can use the Act?
Anyone is entitled to make a request for information.

What sort of information can I seek access to?
You can apply for access to any information recorded in any form held by any of the wide range of bodies covered by the Act. This includes the right to seek access to actual documents and records held by the authority.

What is the Publication Scheme?
The Council''s Publication Scheme is simply a guide to the types of information that the Council will make available to the public as a matter of routine. As well as describing the types of information that the Council will make available, the scheme also indicates whether a charge is made and also the form in which the information is published.

How can I obtain the information contained in the Publication Scheme?
The Council''s Publication Scheme identifies which of the Council''s departments holds the information you are requesting.

What can I do if the information I want is not listed in the Scheme?
If the information is not available within the Publication Scheme, the information should be requested either by downloading and completing the ''Freedom of Information'' application form, by writing a letter or sending an e-mail.

How do I make a request for information?
Requests for information should be in writing and be clear enough to enable the Council to identify and locate the information requested. However, if we need further clarification from you in order to identify and locate the information requested, then we will tell you what clarification we require.

What happens if the Council doesn''t understand what information I want?
If the Council needs further clarification from you in order to identify and locate the information requested, then we will tell you what clarification is required. In those cases, the Council is not obliged to supply the information to you unless you give the further clarification that is requested.

If the Council refuses my application for information, will I be told why?
If the Council decides not to disclose the information that is requested, you are entitled to know why. The Council must give notice to you that the information is not being disclosed, must specify which exemption is being relied upon and, if it not obvious, explain why the exemption applies in that particular case.

The notice will give particulars of the Council''s procedures for dealing with complaints and of the right to apply to the Information Commissioner.

What are my rights if the Council refuses to disclose information I have requested?
The Council already has in place a procedure for dealing with complaints and applicants who consider that their request has not been handled properly may make a complaint through this procedure.

Where the outcome upholds the Council''s original decision, the applicant has the subsequent right to apply to the Information Commissioner''s Office, who will investigate the complaint and determine whether the request for information has been dealt with in accordance with the requirements of the Act. The Information Commissioner can be contacted at:

Information Commissioner''s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel no: 01625 545 700
email: mail@ico.gsi.gov.uk

Can the Council charge for supplying me with the information?
If information is requested that is contained in the Council''s Publication Scheme, the Scheme identifies where a charge for providing that information. If the request is made under the provisions of the Freedom of Information Act, a fee will be charged which will be calculated according to the Government''s Fee Regulations.

Where such a fee is charged, it will be necessary for it to be paid in advance. If the fee is not paid within three months of the original request, the request will be considered lapsed.

How can I obtain information about myself?
Personal information relating to an applicant is exempt from the Freedom of Information Act. The right to know whether personal information is held, and if so, to have access to it is covered by the provisions of the Data Protection Act 1998.

Will other people be able to see personal information about me?
A great deal of the information which the Council holds is personal and private to particular individuals. The Freedom of Information Act 2000 does not deal with this. Therefore, the Freedom of Information Act does not, for instance, make public confidential information about an individual''s Council Tax payments, Benefits, tenancy and other arrangements with the Council. In other words, your private affairs and any business that you have with the Council as an individual is not the subject of the Act. The relevant legislation is the Data Protection Act 1998.