Do you have a comment, compliment or complaint about Fareham Borough Council services?

At Fareham Borough Council we make every effort to provide good quality service. Any comments, compliments or complaints you may have, provide valuable pointers to help us to continually improve our services and achieve this aim.

Comment or Compliment?

Please print, complete and return the Comment Form, or send us a letter (FAO The Customer Services Officer, Chief Executive's Department, Fareham Borough Council, Civic Offices, Civic Way, Fareham, Hampshire PO16 7PP) or send an e-mail to comps@fareham.gov.uk, setting out your comment or compliment, together with your name and address and daytime telephone number. We will aim to give you a response within 5 working days of receipt.

If you are dissatisfied with the service you receive, please contact the department involved, or the Customer Services Officer tel: 01329 236100 ext. 2501, or your local Councillor, who will try to put things right.  If, however, you are still dissatisfied, the Council has a formal Corporate Complaints Procedure.

How do I make a Complaint?

The Council's Corporate Complaints Procedure is summarised below. Please take a few moments to read it. A Complaint Form (39 Kb)  is also available for you to print off, complete the details requested and return it to us. Alternatively you can e-mail your complaint details to comps@fareham.gov.uk.

Any further clarification you require about the Corporate Complaints Procedure can be obtained by telephoning the Legal Department Office Manager, tel: 01329 236100 ext 4598 or e-mail comps@fareham.gov.uk.