Tenant Participation
Tenant Forums
Fareham Borough Council has set up 2 Tenant Forums.
Each Forum covers a defined geographic area of the Borough.
Each Forum meets on a regular basis and invites are open to any tenants living within the forum area and are also attended by Councillors, Area Housing Estates Officers and Area
Maintenance Surveyors.
The East Forum covers South Fareham, North Fareham, Central Fareham and Portchester and the West Forum covers Stubbington, Titchfield, Locks Heath, Titchfield Common, Park Gate, Warsash and Sarisbury.
Each forum meets three times a year with meetings being held at a venue within the forum area. The timing of meetings varies between morning, afternoon and evening and refreshments are made available.
All tenants living in the area represented by each forum are
welcome to attend meetings that are held. The meetings are an
ideal opportunity for tenants to let the Council know what local
issues are of concern and feedback on its services.
Please find the minutes of the last meetings which give more detailed information on the items discussed at the meetings
Tenants attending forum meetings are entitled to claim for any travelling expenses that they may incur.
Forum newsletters are sent to all tenants following each meeting.
If you would like more information please contact Tenant Involvement Officer on 01329 236100 or email housing@fareham.gov.uk
Fareham Leaseholders Group
Membership of this borough wide group is open to all council leaseholders. The group meet quarterly at the Council’s Civic Offices with meetings alternating between afternoon and evenings.
The group discuss issues of concern and interest to leaseholders and are supported by officers from the Council’s Tenancy Services and Building Services teams.
In the past the group have developed a leaseholder handbook containing useful information for leaseholders.
Leaseholders attending the group’s meetings are entitled to claim for any travelling expenses that they may incur.
If you would like more information please contact the Tenancy Services Manager on 01329 236100 or email housing@fareham.gov.uk
Fareham Tenant and Leaseholder Borough Panel
Membership of this borough wide group is made up of twelve tenant representatives (six from each tenant forum area) and two leaseholder representatives (from the leaseholder group).
Tenant and Leaseholder representatives are nominated from the respective tenant and leaseholder groups.
The Panel meet quarterly at the Council’s Civic Offices with meetings being held in the morning. The meetings are attended by an elected member from each political party and are supported by officers from the Council’s Tenancy Services and Building Services teams.
The Panel consider borough wide housing issues and regularly review housing service performance and housing works programmes.
Tenants and leaseholders attending panel meetings are entitled to claim for any travelling expenses that they may incur.
If you would like more information please contact the Tenancy Services Manager on 01329 236100 or email housing@fareham.gov.uk.
Housing Tenancy Board
The Housing Tenancy Board forms part of the Council’s committee structure and is made up of five elected members and two co-opted tenant representatives.
The Tenancy Board meet six times a year to consider and comment upon a range of council housing matters. Meetings are held at the Council’s Civic Offices in the evening.
The functions of the board include;
- Advising the Council's Executive on the management of Council Housing and the relationship of the Council with its tenants.
- Where Council Housing officers have delegated authority then the Housing Tenancy Board may also give advice to them, within those delegations.
- The development and formulation of Council Housing policy.
- Review of performance of Council Housing services provided directly or indirectly by the Council.
- Review the value for money of Council Housing services.
- Review and promote tenant participation in housing management.
If you would like to know more about the work of the board then please contact the Tenancy Services Manager on 01329 236100 or email housing@fareham.gov.uk
Tenant and Leaseholder Participation Compacts
The Council agreed compact agreements with tenant and leaseholder groups a number of years ago.
The tenant participation compact is to be reviewed following a change in the tenant participation structure. This will be the subject of discussion at the tenant forum meetings.
The leaseholder participation compact has recently been reviewed and an action plan developed to help meet the identified needs of leaseholders.
If you would like more information please contact the Tenancy Services Manager on 01329 236100 or email housing@fareham.gov.uk.
Block Captain Regime
The Block Captain regime was set up to help involve tenants and leaseholders in the monitoring of housing estate services such as general cleaning, window cleaning, grass cutting and litter picking.
Tenants and Leaseholders who have volunteered to be part of the scheme are provided with information about what work should be done and how often. They are provided with pre-paid satisfaction cards upon which they can record whether work has been undertaken satisfactorily or not and return these to the Tenancy Services Team. Any issues recorded are then raised with the contractor to help improve performance of services.
If you think you would like to become a block captain or know about the scheme please contact your Area Housing Estates Officer on 01329 236100 or email housing@fareham.gov.uk.
South Coast Training
The Council in partnership with a number of other housing authorities and organisations organises two training events each year.
Each training event is a full day and topics cover a wide range of subjects. Transport and refreshments are made available.
Each training event is made available for up to 10 tenant/leaseholders.
We have received excellent feedback from those that have attended these events in the past and they are a good way of networking and sharing experiences with tenants from other housing organisations.
If you would like to know more about these training events please contact the Tenant Involvement Officer on 01329 236100 or email housing@fareham.gov.uk for details.
Estate Inspections
Estate services such as cleaning, grounds maintenance and the
repair of common parts of buildings affect residents' enjoyment
of their homes and the area where they live. Some tenants and leaseholders are already involved in
monitoring cleaning and grass cutting services. Estate
Inspections go a step further by offering tenant and leaseholder
representatives an opportunity to inspect areas on Housing
Estates with Housing staff.
Inspections of short listed sites are undertaken on a quarterly
basis, if you would like to get involved please contact the Tenancy Services Section on 01329 236100 or email housing@fareham.gov.uk.
Estate Improvements
The Council make available each year a budget to fund small scale housing estate improvements. Both tenants and leaseholders are encouraged to make any suggestions for works which may help to improve the appearance of housing land around their home.
If you would like to make a suggestion please contact your area Housing Estates Officer on 01329 236100 or email housing@fareham.gov.uk.
Key Issues Newsletter
The Council publish a newsletter entitled 'Key Issues' for tenants and leaseholders twice a year. This contains information of interest and use to tenants and leaseholders. The next edition of Key Issues will be published towards the end of this year (2009).
Frequently Asked Questions
What is a mutual exchange?If you are looking to move from your present accommodation you may want to consider a mutual exchange. A register of tenants who wish to move within the Borough is available at the Ground Floor Reception in the Civic Offices and on the Council''s web site.
If you find a property you are interested in you must contact the tenants yourself and arrange to view the property, if you then wish to consider a move please contact the Tenancy Services team at Fareham Borough Council for further information telephone 01329 236100 or e mail housing@fareham.gov.uk.
Who has the right to buy?If you have been a secure tenant for 2 years or 5 years if you became a tenant after 18th January 2005 you may be eligible to purchase your home through the "Right To Buy" scheme.
For an information booklet and application form please contact the Tenancy Services team at Fareham Borough Council on 01329 236100 or e mail housing@fareham.gov.uk.
I would like to rent a garage, how do I go about doing this?The Council have a number of garages available to rent throughout the Borough.
There is a waiting list for most areas. For a garage tenancy application form or for more information on renting a garage contact the Tenancy Services team at Fareham Borough Council on Tel: 01329 236100 or e mail housing@fareham.gov.uk.
I am a Council tenant - how do I organise repairs to my property?To report a repair contact the Council''s Building Services Section or complete the online repairs form.
For further information please contact Building Services at Fareham Borough Council on 01329 236100 or e mail housing@fareham.gov.uk.
I am a council tenant - can the Council help me with the problems I have with my neighbours?Are you :
Concerned about what to do next?
Frightened to complain?
Angry that no one will listen?
For help and advice please contact the Tenancy Services team at Fareham Borough Council on 01329 236100 or by e-mail housing@fareham.gov.uk or read our anti-social behaviour page for more information on the actions which could be taken by the Council.
How do I contact the Council regarding a repair when the offices are closed?If it is an emergency you will need to contact the Emergency Out of Hours Service, this runs after 5.15pm everyday. To do this you should ring 01329 236100 and listen to the recorded message which will give you details of the number to ring.
What do I do if I smell gas?Contact Gas Escape on Tel: 0800 111999.
I am a Council tenant - does my gas boiler need inspecting?Did you know that your gas boiler should be inspected and serviced once a year by the Council?
If you think your boiler needs servicing please contact the Council''s Building Services Section at Fareham Borough Council on 01329 236100 or e mail housing@fareham.gov.uk.
I am a Council tenant with a room which needs decorating and an unmanageable garden - can the Council help?If you are a Council Tenant, are of pensionable age and or disabled and you meet the necessary criteria the Council may be able to assist with internal decorations or help you with your garden maintenance.
Application forms are available from the Tenancy Services team and online:
Assistance with Internal Decorations
Assistance with Garden Maintenance
For further information please contact the Tenancy Services team at Fareham Borough Council on Tel: 01329 236100 or e mail housing@fareham.gov.uk.
I am having problems paying my Council rent - what can I do?If you are a Council Tenant and are having problems paying your rent your Area Housing Estates Officer may be able to give you help and advice.
For more information please contact the Tenacy Services team at Fareham Borough Council on Tel: 01329 236100 or e mail housing@fareham.gov.uk.
I have lost my swipe payment card - how can I get a new one?If you have lost your rent payment card, please contact the Rent Officer in the Tenancy Services team at Fareham Borough Council on 01329 236100 or e mail housing@fareham.gov.uk.
How do I report an abandoned car in the Service Area?To report an abandoned car please contact the Customer Service Centre on 01329 236100.
I am interested in Sheltered Housing - how do I find out about it?The Council has various Sheltered Housing Schemes. To obtain an application form or for more information please contact the Tenancy Services team at Fareham Borough Council on 01329 236100 or e mail housing@fareham.gov.uk.
I am interested in downsizing - how can I find out about it?The Council runs a Transfer Grant Scheme for existing tenants who wish to downsize their properties. If you do transfer to a smaller property you will receive a financial reward for doing so. For more information please contact contact the Tenancy Services Team on 01329 236100 or email housing@fareham.gov.uk.
Am I eligible for Council accommodation?You will be eligible to apply to join the Housing Waiting List if:
You are aged 16 or over.
You are resident in the United Kingdom.
You are not subject to immigration control.
However, even if you are eligible, you may not be able to express an interest in accommodation if:
You or a member of your household have been guilty of unacceptable behaviour serious enough to make that person unsuitable as a tenant
You have deliberately worsened your housing situation in order to gain accommodation.
For more information please contact the Housing Department at Fareham Borough Council on tel: 01329 236100 or e-mail: customerservices@fareham.gov.uk.
How do I get a transfer to alternative accommodation?You may be considered for a transfer to alternative accommodation if you are:
Currently a Fareham Borough Council Tenant
A registered Housing Association tenant (not in sheltered accommodation) as long as Fareham Borough Council has the right to nominate a new tenant to the property
For your application to be accepted you must be eligible to join the Housing Register, as above.
If you are not able to transfer then a mutual exchange may be the answer.
For more information please contact the Housing Department at Fareham Borough Council on tel: 01329 236100 or e-mail: customerservices@fareham.gov.uk.
Am I eligible for a transfer grant?If you are looking to transfer to a smaller property you may be eligible for a transfer grant if you need to transfer to a property with less bedrooms.
For more information please contact the Housing Department at Fareham Borough Council on tel: 01329 236100 or e-mail housing@fareham.gov.uk.
What is a mutual exchange?If you want to move for various reasons but are not able to transfer, you may be able to do a mutual exchange. A register of tenants who wish to move within the Borough is available at the Customer Service Centre in the Civic Offices on the ground floor.
If you find a property you are interested in you must contact the tenants yourself and arrange to view the property, if you then wish to consider a move please contact the Housing Department at Fareham Borough Council for further information - tel: 01329 236100 or e-mail: housing@fareham.gov.uk.
Who has the right to buy?If you have been a Secure Tenant for two years, you may be eligible to purchase your home through the "Right To Buy" scheme.
For an information booklet and application form please contact the Housing Department at Fareham Borough Council on tel: 01329 236100 or e-mail: housing@fareham.gov.uk
I live in bedsit type accommodation and the rooms do not have fire doors. Is this right?This type of house should be inspected by an authorised officer of the Council to ensure that it is provided with an adequate means of escape in case of fire.
For more information please contact the Department of Health & Regulatory Services on tel: 01329 236100 ext: 2387 or e-mail: regulatory@fareham.gov.uk