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Tenancy Services

What services does the Tenancy Services Section provide?

The section covers the following service areas:

  • Sheltered Housing
  • Tenancy Management
  • Estate Management

The Tenancy Services Manager oversees the work of the section and can be contacted at Fareham Borough Council on Tel: 01329 236100

What does Sheltered Housing include?

If you are of retirement age you may already have thought about sheltered accommodation. The name Sheltered Housing is given to a range of unfurnished accommodation especially suitable for persons of pensionable age. It aims to provide comfortable, independent living conditions with the security of knowing that someone is always available should assistance be needed.

 

The Council has over 650 units of sheltered accommodation located throughout the Borough. These are divided into the following categories depending on levels of service:

  • Mobile Sheltered Housing Officer Service (Weekly visit made)
  • Category 1 (Sheltered Housing Officer on site 5 days a week)
  • Category 2 (Sheltered Housing Officer on site 7 days a week)
  • Category 2.5 (Sheltered Housing Officer on site 7 days a week - Enhanced Care & Support)

Communal facilities are available at Category 1, 2 and 2.5 schemes.

 

All units of accommodation have alarm systems fitted, which are linked through to a central control.

Calls for assistance are covered 24 hours a day, every day.

For further information contact:

  • Senior Sheltered Housing Officer on 01489 557511
  • or alternatively the Mobile Sheltered Housing Office on 01329 282318

You may find the information provided by Age Concern useful www.ageconcern.org.uk (this is an external hyperlink)

What does Tenancy Management include?

  • Change of tenancy, this includes making Joint Tenancy Applications, dissolving a joint tenancy, successions of tenancy and the setting up and ending of the tenancies (including garage tenancies).
  • Managing the Mutual Exchange Registers. The Mutual Exchange Register is a list of people wishing to exchange properties within the Fareham Borough, these may be Council Properties or Housing Association properties.
  • The Enforcement of Tenancy Conditions - including deal with noise and nuisance complaints and tenancy enquiries.
  • Tenant Participation - the Council runs two tenant forums to allow tenants to present their views about where they are living.
  • Supported Tenancies - providing housing to support elderly people and sub-letting properties to organisations who provide support to people in need of help with independent living.
  • Providing information and advice on the Right to Buy your Council property and administering the scheme.
What does Estate Management include?
  • Block Cleaning - General cleaning and window cleaning carried out to Council owned flats and maisonettes.
  • Block Captain Regime - This scheme is run to gain feedback on the works carried out by the Council on the estates and allows the Council to deal with any issues which arise.
  • Refuse Disposal - Dealing with items dumped on Housing land or within blocks.
Who should you contact?

Enquires relating to Tenancy and Estate matters should be directed to an Area Housing Estates Officer, who can be contacted on 01329 236100 or e-mail housing@fareham.gov.uk.

 

Enquiries relating to Rent payments can be made to 01329 236100

 

You can also e-mail housing@fareham.gov.uk or call into the Civic Offices and ask to see the duty officer.

 

If you wish to see a particular officer we may ask that you book an appointment either by telephoning one of the above numbers or by calling in person to the reception on the ground floor of the Civic Offices.