Business Rates

Our Service Targets

We aim to collect all the money we are owed at the lowest cost to the Council and our customers and to give a high quality service.

 

We aim to:

• reply to your letters within 10 working days;
• answer the phone within five rings;
• see you within 10 minutes if you visit us;
• always give our names when we speak or write to you;
• be helpful and polite;
• send bills and letters that are clear and accurate;
• make sure that the right person receives the bill;
• give you a choice of how to pay;
• work within the law
• avoid making mistakes;
• take prompt action to recover overdue Business Rates.

How can you help;

 

You Should:

• tell us about any changes to your personal circumstances or your property that may affect your rates;
• make sure that your payments reach us by the date that they are due;
• contact us immediately if you are having difficulty making payments;
• give your account number whenever you contact us; and
• treat our staff politely and with respect.

Comments:

• we always welcome your comments;
• we would like to hear from you whether it's just a general comment about our service or something more specific;
• let us know if you have any ideas on how we can improve our service to you;
• let us know if we could have done something better;
• we also want to know if we have done something well;
• If you feel we have made a mistake, or are taking too long to respond to you, contact us immediately.

For further information, please contact the Business Rates office on Tel: 01329 824673, or email businessrates@fareham.gov.uk

 

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