Council Tax

Our Service Targets

We aim to collect all the money we are owed at the lowest cost to the Council and our customers and to give a high quality service.

We aim to:

• reply to your letters within 10 working days;
• answer the phone within five rings;
• see you within 10 minutes if you visit us;
• always give our names when we speak or write to you;
• be helpful and polite;
• send bills and letters that are clear and accurate;
• make sure that the right person receives the bill;
• give you a choice of how to pay;
• work within the law;
• avoid making mistakes;
• take prompt action to recover overdue Council Tax.

How can you help?

You should:

• tell us about any changes to your personal circumstances or your property that may affect your tax;
• make sure that your payments reach us by the date that they are due;
• contact us immediately if you are having difficulty making payments;
• give your account number whenever you contact us; and
• treat our staff politely and with respect.

Comments

• We always welcome your comments.
• We would like to hear from you whether it's just a general comment about our service or something more specific.
• Let us know if you have any ideas on how we can improve our service to you.
• Let us know if we could have done something better.
• We also want to know if have done something well.
• If you feel that we have made a mistake, or are taking too long to respond to you, please contact us immediately.

For further information please contact the Council Tax office on Tel: 01329 824651, or e-mail counciltax@fareham.gov.uk.

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