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Residents' Satisfaction Survey 2009

The main objective of the survey was to establish levels of residents’ satisfaction with a range of services provided by the Council, and to assess attitudes to the following issues:

  • What are residents' highest priorities?
  • Your local area
  • Environmental services
  • How well informed are you about Fareham Borough Council services?
  • Community safety
  • Council Tax
  • Customer Services

Almost 4000 households were selected from the Electoral Register proportionately from each ward of the borough. Households selected were sent a self-completion questionnaire. In addition, Fareham's e-panel were invited to complete the survey on-line. A total of 1284 residents completed and returned the questionnaire - a response rate of 26%.

Key Results

The following paragraphs highlight key results from the survey with previous year's results shown in brackets.

Residents were asked to indicate their five highest priority services:

  • Collecting your household waste and recyclable materials
  • Cleaning the streets, providing litter bins, removing abandoned vehicles
  • Working with the police to reduce crime
  • Providing parks, open spaces and woodlands
  • Public toilets

Overall, 95% (95%) of residents are satisfied with their local area as a place to live. Only 4% of residents responded "not at all" when asked if they felt that they belonged to their local neighbourhood. 

 

The percentage of people satisfied that the Borough is kept clear of litter has risen significantly to 78% (64%). Satisfaction with the overall waste collection service has risen to 74% (71%). 82% of residents agree that Fareham Borough Council provides value for money.

 

The percentage of people who feel well informed about Fareham Borough Council services has risen significantly to 79% (60%).

 

98% (98%) of residents indicated they feel safe outside during the day and 77% (72%) said they feel safe outside after dark in their local area. 

 

When asked about the Council Tax, the preferred option for residents is to strike a balance between increasing charges to service users and small increases in Council Tax and the least popular option would be to increase the Council Tax more than inflation to provide better services.

 

90% (89%) of residents surveyed find the Council welcoming. 87% (87%) are satisfied with the way in which enquiries were handled. 95% (90%) are able to contact the Council when they need to. 92% (90%) can find information on the website.

 

91% (89%) of residents surveyed are satisfied with the way the Council runs things and the overall service provided.

 

2009 Residents' Survey - Full Report (866 Kb) PDF Logo