Our Service Targets

We aim to collect all the money we are owed at the lowest cost to the Council and our customers and to give a high quality service.

We aim to:

• Reply to your letters within 10 working days
• Answer the phone within five rings
• See you within 10 minutes if you visit us
• Always give our names when we speak or write to you
• Be helpful and polite
• Send bills and letters that are clear and accurate
• Make sure that the right person receives the bill
• Give you a choice of how to pay
• Work within the law
• Avoid making mistakes
• Take prompt action to recover overdue Council Tax.

How can you help?

You should:

• Tell us about any changes to your personal circumstances or your property that may affect your tax
• Make sure that your payments reach us by the date that they are due
• Contact us immediately if you are having difficulty making payments
• Give your account number whenever you contact us
• Treat our staff politely and with respect.

Comments

• We always welcome your comments
• We would like to hear from you whether it's just a general comment about our service or something more specific
• Let us know if you have any ideas on how we can improve our service to you
• Let us know if we could have done something better
• We also want to know if have done something well
• If you feel that we have made a mistake, or are taking too long to respond to you, please contact us immediately by counciltax@fareham.gov.uk.

For further information please contact the Council Tax office on Tel: 01329 824651, or e-mail counciltax@fareham.gov.uk.