We have a statutory obligation to ensure all heating appliances have an annual landlord safety check, so when you receive an appointment letter you must ensure you allow access for this essential service. We currently aim to service all heating appliances every 10 months. TSG Building Services Ltd (TSG) are currently appointed as our heating servicing and repairs contractor.
Service appointments are made via letter direct to you the tenant, TSG will offer you an appointment date and offer a morning or afternoon time slot. If the appointment on the letter is not suitable it is up to you to contact TSG on free phone 0800 781 2739 to re arrange.
You can call TSG between the hours of 8am to 5pm Monday to Friday to make or re-arrange a servicing appointment.
We aim to undertake a periodic electric test every 5 years to our council homes.
The electrical safety checks take on average, 2 hours to complete and involves checking the electrical sockets, switches, light fittings and the fuse board.
Test instruments are used to check the electrical safety of the concealed wiring.
The electrician will need access to all rooms within your home to test all electrical fittings where practical.
You will receive a works order via the post, Service appointments are made direct with you the tenant, i.e phone or card through the post if no response via the phone, our contractor will offer you an appointment date and offer a morning or afternoon time slot. If the appointment is not suitable please advise the contractor and they will re arrange.
If you are planning to carry out any electrical work in your home, no matter how minor, i.e. change a light fitting, add extra sockets, install a shower, you must first obtain written permission from your Housing Estate Officer.
All electrical work must be carried out by a certified and approved electrical contractor.
All alterations must be supported by an appropriate electrical test certificate. A part 'P' Compliance Certificate may be required in some instances depending what type of electrical work is carried out.