There are a number of opportunities available to tenants and leaseholders to have a say in the way their homes and estates are managed. You can become a member of the Tenants' and Leaseholders' Forum or you could provide regular feedback about standards of cleaning or grounds maintenance by becoming an estate monitor or block captain. You can also attend estate inspections with your Area Housing Estates Officer. To find out more please click on the links below:
The Annual Report is produced with the involvement of tenants. It outlines how our housing services have performed over the last year. It also sets out our plans to improve services and develop local standards in consultation with tenants.The latest Annual Report is included in the Tenants Voice Winter Newsletter 2016 below.
The Tenants' and Leaseholders Forum provides tenants and leaseholders with an ideal opportunity to meet with other tenants and leaseholders and to let us know about issues in the area where you live. Meetings also give you a chance to give us feedback on the services that we provide and to influence decisions made about your homes and communities. You can also find out what is happening nationally in the housing sector.
Tenants and leaseholders who attend meetings are entitled to claim travelling expenses and resonable carer costs. If you would like more information, please contact Jennie Larkin our Tenant Involvement Officer on 01329 824463 or email firstname.lastname@example.org.
Estate monitors and block captains are volunteer tenants and leaseholders who monitor housing estate services such as cleaning, grass cutting and litter picking. They are provided with information about what work should be done and how often they report back to us whether the service is good or whether improvements are needed. Any issues raised are taken up with the contractor and this helps improve the delivery of service.
If you would like to volunteer to monitor these services, please contact your Area Housing Estates Officer, the Tenant Involvement Officer or the Leasehold Management officer on 01329 236100 or email email@example.com.
The next Estate Monitor meetings are Tuesday 15th May 2018 at 10:30am at Ferneham Hall and Tuesday 20th November 2018 at 10:30am at Ferneham Hall.
In partnership with six other organisations, we arrange two training events for tenants and leaseholders each year in Southampton. The organisations include Gosport Borough Council, Winchester City Council, Southampton City Council, New Forest District Council, Radian and Poole Housinf Partnership.
Each training event lasts a day and covers a range of subjects. Up to 10 tenants/leaseholders can attend from each organisation and the day provides an excellent opportunity to talk to other tenants and leaseholders.
The last conference was in October 2017 and the next event will be held in April 2018. The workshops will include 'Dealing with Complaints', 'Housing Policy and Legislation', 'Getting the most from Tenant involvement' and 'Retrain your brain: an introduction to cognative behavioural approaches'.
If you would like to find out more about South Coast Training and other training opportunities, please contact the Tenant Involvement Officer on 01329 824463 or email firstname.lastname@example.org.
Our Area Housing Estates Officers carry out regular inspections of our estates. Details of inspections are listed in our newsletter 'Tenants' Voice'. You can also contact your Area Housing Estates Officer directly to arrange for the area where you live to be inspected. Inspections give an opportunity for you to highlight any problems in the area in which you live such as dumped rubbish and overgrown areas.
You can contact your Area Housing Estates officer on 01329 236100 or by emailing email@example.com.
Each year we make available a budget for small housing estate/environmental improvements. Tenants and leaseholders are encouraged to make suggestions for work that may help improve the appearance on an estate or area. If you have any suggestions, please contact your Area Housing Estates Officer or Leasehold Management Officer on 01329 236100, email firstname.lastname@example.org or complete the application for estate improvements.
Our newsletter is sent out twice a year to all tenants and leaseholders and is produced by a team of tenants and officers. If you have any suggestions about what should be included in the newsletter, please contact our Tenant Involvement Officer on 01329 824463 or email email@example.com. Or the Leasehold Management Officer on 01329 824499 or email firstname.lastname@example.org.