Department of Regulatory and Democratic Services  

Title:*

No title Mr Mrs Ms Miss Dr Select

Forename:*

Surname:

Address: *

Postcode:*

Telephone:*

E-mail:*

Contact me by:*

Letter Telephone E-mail

1. Abandoned Vehicles

2. Pest Control

3. Noise

4. Dogs

5. Gypsies

6. Bonfires

7. Litter Enforcement

8. Licensing

(please state type of licence)

9. Out of hours (briefly state nature of problem)

10. Food Safety

11. Health and Safety

12. Other Pollution (please state other)

1. The helpfulness and attitude of the staff receiving your initial contact.

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

2. The way you were kept informed of progress during the investigation of your complaint/enquiry

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

3. The Department's ability to resolve your complaint

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

4. The explanation given if we were unable to resolve your complaint/enquiry

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

5. The speed with which it took to conclude the investigation

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

6. Your overall satisfaction with the service you received

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

7. Could we improve the way we communicate with you in the future?:

Larger print Text phone Internet/email Audio format
Another Language (please state which)
Other (please state)

8.Following our initial contact with us how long did it take for an officer to respond to you?

Select Immediately Within 24 hours Within 2 working days Within 7 working days Within 10 working days Longer than 10 working days

9. How long did it take for an officer to contact you for out of hours?

Select Within 15 minutes 15 - 30 minutes 30 - 60 minutes 1 - 2 hours Over 2 hours

10.How would you describe the attitude of the officer handling your enquiry/application?

Very helpful Helpful Unhelpful Very unhelpful Select

11. How satisfied were you with the way we kept you informed during the process of your enquiry/application?

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select

12. How satisfied were you with the way your problem was dealt with?

Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Select