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Coronavirus (Covid-19) - Council ServicesCouncil Services

Visiting the Civic Offices

The Civic Offices are open Monday-Friday 8.45am-5.15pm (Cash Office Monday-Friday 8.45am-4.00pm). 

The following guidelines apply to all visitors to the Civic Offices.

The national guidance on social distancing is currently '2m, or 1m with risk mitigation where 2m is not viable'.  Where it is practically possible, visitors shall maintain a 2m distance, but 1m+ will now be acceptable with the appropriate mitigation (face mask) measures in place.

Visitors required to `check in' at Civic Offices

Visitors to the Civic Offices will be required to scan a QR code on their phone as part of the NHS Test and Trace System from Monday 28th September.

People will need to download the free NHS Covid-19 app and scan the QR code which will be displayed outside before entering the building. By 'checking in', the app records the time users spend at a venue without recording any personal data. Users will then receive an alert if they have recently visited a venue where they have come into contact with coronavirus.

For visitors who don't have access to the app, details will need to be left at reception inside the Civic Offices. If requested, this information will then be shared with NHS Test and Trace for the purpose of contact tracing.  Personal data will be securely retained by Fareham Borough Council for 21 days, after which time it will be deleted.

Following Government guidelines, other public buildings and businesses across the Borough will also be required to display a QR code for their venue to allow visitors to check in.

The NHS Covid-19 app can be downloaded on the App Store or Google Play. For more information about NHS Covid-19 app please visit their website External Hyperlink.

Accessing/Exiting the Building

Use of Masks

Face to Face Meetings

Please be aware that there are no customer telephones or waiting areas available.

If you are unsure of anything please ask a member of staff for assistance, ensuring you maintain a 2m distance and keep your mask in position.

The table below contains a list of contact numbers for essential Council services:

Benefits

We are focussing on essential services such as paying Housing Benefit and Council Tax Support. If you need to contact us, please email benefits@fareham.gov.uk. You can also call us on 01329 824646 and leave a voicemail and staff will call you back as soon as possible.

More information about benefits can be found on the Benefits page.

Businesses

To find out more information about what help and support is available from the Government see the Coronavirus Business page.

Community Help

Community help is available for the vulnerable and those in need from the Coronavirus Community Help page.  

If you want to volunteer to help vulnerable people in the community please contact vss@1community.org.uk or call 01329 239934.

Council Tax

Please call our Council Tax department directly on 01329 824651 or email counciltax@fareham.gov.uk and they will be able to answer any questions.

Crematorium

Please visit the Portchester Crematorium website External Hyperlink for the most up to date information.

For more information please call the Crematorium Office directly on 01329 822533.

Domestic Violence

If you, or someone you know, is suffering from domestic violence help is available.  Visit the Domestic Violence section of our website for the latest information.

Events

All events are cancelled or postponed in line with government advice. Contact leisure@fareham.gov.uk with any queries.   

Fridge/freezer collection service

Collections have now resumed.

Garden waste service

Garden waste collections across Fareham re-started on Monday, 20 April, but residents are being asked to recognize that the service remains under pressure.

More information about Garden Waste Collections

Housing Tenants

We are working hard to keep our tenants safe, support our communities and continue to deliver essential services.

We are focussing on essential services, such as emergency repairs, gas and fire safety and responding to serious incidents. No one will face eviction as a result of Coronavirus.

Markets

Fareham Market reopened on Monday 1st June, and Portchester Market from 3rd June.

Parks and playgrounds

Play areas, multi-use games areas and outdoor gyms in the Fareham Borough have now reopened. Skate parks are also open.

Parks, outdoor spaces and the beach remain open  but please ensure you continue to observe social distancing of 2 metres, or 1 metre with mitigation, to help reduce the spread of coronavirus.

Parking

All car parks in Fareham town centre have reopened and normal charges apply.  

All surface car parks, with no barriers, in Fareham town centre that are managed by Fareham Borough Council continue to be free to use for NHS staff only until 1st October 2020. 

Residents of Fareham, who are NHS hospital staff, can apply for a free parking permit for the period 1 October 2020 - 31 March 2021.

Please note parking in the Fareham Borough was taken over by Hampshire County Council on 1 April 2020.

Public toilets

The following public toilets are now open:

Recycling Centres

Household Waste and Recycling Centres re-opened on Monday, 11 May.

Rough Sleepers

Accommodation has been found for all known rough sleepers in the Borough. The Outreach Team will continue to patrol the streets to help rough sleepers.

If you see a rough sleeper please email housing@fareham.gov.uk or call  01329 824343 with a description of the person, where they were and the time of day.

Schools

Schools were closed to all except children of key workers on 20 March, following a Government announcement. Primary schools have now extended their opening to include all pupils in reception, year 1 and year 6. Secondary schools are welcoming back some year 10 and year 12 pupils for face-to-face support. See the latest Government guidance External Hyperlink for further information.

Seafront

The seafronts in the Fareham Borough have remained open for essential exercise, as advised by the Government. This advice has now been extended to allow daytrips to seafronts, providing that strict social distancing guidelines are maintained with people outside of your household.

Services running as normal:

Universal Credit

Information about Universal Credit, Statutory Sick Pay and other support available can be found on the Benefits page.




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Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07876 131415 | Fax: +44 (0) 1329 821770
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