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You are here: Home / Coronavirus

Coronavirus (Covid-19)

For the latest Government advice, please visit the Government website. External Hyperlink 

Further help

The Council understands that this may be a difficult time for many, but there is help and support out there should you need it:


Hampshire Coronavirus Support and Helpline

If Coronavirus has had an impact on you or any aspect of your life, including anyone who is self-isolating, please call the helpline for advice and support in the first instance.

The Hampshire Coronavirus Support and Helpline can be contacted on 0333 370 4000 (calls charged at local rate) or you can request a call-back from the helpline by completing the call-back request form. External Hyperlink

Opening hours

Monday-Saturday: 9am-6pm

Sunday: 9am-4pm


The helpline can signpost you to information, advice and relevant services to support you with a range of issues, including:

Help for those struggling financially and unable to get essentials

On the 4th May 2021, new regulations came into effect to help people in problem debt to better manage their finances. If you would like further information or would like to find out if you are eligible, please see our Breathing Space webpage.

If you are struggling to afford food and essentials, please contact Citizens Advice in the first instance who will be able to refer you to the relevant organisation. They can be contacted by calling 01329 223 117 or online through their website - details below.  

Community pantries

Residents can get their groceries and provisions once a week at a fraction of the cost by registering to a community pantry. The recommended donation is £5.00 per visit and customers will then receive a minimum of £15 worth of food, including fresh and frozen items, toiletries and household items.

There are three community pantries at the following locations. Each of the pantries are run slightly differently and have different registration criteria. Residents are encouraged to contact their local pantry before they visit to check opening days, times and registration details.

Back 2 the futureBack to the Future

The Back to the Future project aims to help vulnerable people who are struggling to re-engage with their communities following periods of isolation. 

It could be helping with someone's first visit to the supermarket since lockdown measures have eased or getting on the bus, to attending a hospital or GP appointment or maybe just having a chat or cup of tea with someone.

Volunteers will provide short term support to individuals, equipping them with the skills and confidence to access the local community.  

For more information please contact the Back to the Future team on 023 8090 2424 or email


Household Support Energy Grant

If you are struggling to afford to heat your home you may be eligible to apply for a fuel voucher to help pay your energy supplier. The scheme will be running until the end of March 2022. 

To be considered for the voucher you will need to provide:

If you have been issued a voucher before from a previous fund you will still be able to access a voucher again through this new fund. 

If you would like more information please email or

Other local support available



Clinically extremely vulnerable people

If you are clinically extremely vulnerable, you are no longer advised to shield.

However, you could be at higher risk of severe illness from coronavirus, and therefore you should continue to follow the guidance for people who are clinically extremely vulnerable External Hyperlink.  

Connect to Support Hampshire

The Connect to Support Hampshire website has a Coronavirus resource page with information to help you on a range of topics, including:

Visit the website to find out more.  External Hyperlink



Covid-19 Special Grant

The Covid-19 Special Grant programme aims to help address some of the financial pressures that smaller charitable, voluntary and community organisations may have faced during the pandemic.

Smaller organisations have not yet been able to access financial support and have seen a loss in finances due to being closed throughout the pandemic, as well as an increase in costs for PPE and cleaning materials when they have re-opened.

Organisations can apply for a one off grant to help cover these costs.

More information

If you have any other questions or queries about help in the community please contact

If you would like more information about council services during this time please visit our coronavirus page.

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Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07876 131415
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