There are many ways to report a repair to us. Fill in the online report a repair form or telephone our repair line number where the team will be ready to advise and help you report your repair: 0800 1412194.
Our office opening hours are 08:45am-5:15pm, Monday to Friday
When you call, you can help us by letting us know:
If you prefer, you can email your repair to us at firstname.lastname@example.org.
Alternatively, you can visit our reception in person at Civic Offices, Civic Way, Fareham, Hampshire.
Another option is to write to us at: Civic Offices, Civic Way, Fareham, Hampshire, PO16 7AZ.
Please help us by providing as much information as possible when you report the repair as this will help us to send the right repair person with the right materials and the right tools to your home.
Please ensure your home is safe for us to work in, e.g pets are kept safe, repair is accessible, children under 18 are not left alone in the house.
If you need to report an emergency repair or gas repair outside of our office opening hours, please telephone the emergency out of hours telephone number as follows:
Emergency out of hours: 0800 374485
Gas repairs (anytime): 0800 9702512
Other contact telephone numbers that may be of help:
If you think you have a gas leak or carbon monoxide present then:
When you ring us to report a repair, your repair is instantly assessed by the repairs advisor and given a priority which has a realistic target time for completion.
The repair advisor will tell you what priority your repair has been given, which will be prioritised into one of the following categories: emergency, urgent, routine.
Emergency repairs: an emergency repair is something that is likely to cause immediate risk to property or persons if not attended to immediately. We aim to complete your emergency repair or make safe within 24 hours from receiving your repair request (including an out of hours emergency repair). Examples of an emergency repair include:
Please note that if you report your Emergency repair outside of office opening hours which could not be reasonably classified as an Emergency, we will charge you the extra costs of doing the work outside office opening hours.
Urgent repairs: an urgent repair is something that is likely to cause risk to property or persons if left for more than a week. We aim to complete your urgent repair within seven calendar days.
Examples of an urgent repair include:
Routine repairs: a routine repair is one that does not fall within either of the above priorities.
We aim to complete routine repairs within 28 calendar days.
Examples of a routine repair include: