skip to main content

Accessibility and Display Options

Choose accessibility and display settings
Text Preferences
Colour Schemes
Save Close

Cookie preferences

We and our partners use technologies such as cookies on our site to enhance your user experience, personalise content and analyse our traffic.

Accept the recommended settings to consent to the use of this technology on our site.

To change your consent choices at any time please use the toggles below.

For further details, see our Cookie Policy

Accept recommended settings

Essential cookies

Essential cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies; they can only be disabled by changing your browser preferences.

Performance cookies

Performance cookies help us to improve our website by collecting and reporting information on its usage (for example, which of our pages are most frequently visited).

Save and Close


You are here: Home / Housing / Existing Tenants

Report a repair and priority timescales

Repair timescales

There are many ways to report a repair to us. Fill in the online report a repair form or telephone our repair line number where the team will be ready to advise and help you report your repair: 0800 1412194.

Our office opening hours are 08:45am-5:15pm, Monday to Friday

When you call, you can help us by letting us know:

If you prefer, you can email your repair to us at

Alternatively, you can visit our reception in person at Civic Offices, Civic Way, Fareham, Hampshire.

Another option is to write to us at: Civic Offices, Civic Way, Fareham, Hampshire, PO16 7AZ.

Please help us by providing as much information as possible when you report the repair as this will help us to send the right repair person with the right materials and the right tools to your home.

Please ensure your home is safe for us to work in, e.g pets are kept safe, repair is accessible, children under 18 are not left alone in the house.

If you need to report an emergency repair or gas repair outside of our office opening hours, please telephone the emergency out of hours telephone number as follows:

Emergency out of hours: 0800 374485

Gas repairs (anytime): 0800 9702512

Other contact telephone numbers that may be of help:

If you think you have a gas leak or carbon monoxide present then:

Repair priorities and timescales

When you ring us to report a repair, your repair is instantly assessed by the repairs advisor and given a priority which has a realistic target time for completion.

The repair advisor will tell you what priority your repair has been given, which will be prioritised into one of the following categories:  emergency,  urgent,  routine.

What is an emergency, urgent or routine repair?

Emergency repairs: an emergency repair is something that is likely to cause immediate risk to property or persons if not attended to immediately. We aim to complete your emergency repair or make safe within 24 hours from receiving your repair request (including an out of hours emergency repair). Examples of an emergency repair include:

Please note that if you report your Emergency repair outside of office opening hours which could not be reasonably classified as an Emergency, we will charge you the extra costs of doing the work outside office opening hours.

Urgent repairs: an urgent repair is something that is likely to cause risk to property or persons if left for more than a week. We aim to complete your urgent repair within seven calendar days.

Examples of an urgent repair include:

Routine repairs: a routine repair is one that does not fall within either of the above priorities.

We aim to complete routine repairs within 28 calendar days.

Examples of a routine repair include:

Back to top of page Back to Top How to get here
Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07876 131415
RSS Feeds