Cookies and Privacy

This site uses cookies to store information on your computer

Some of these cookies are necessary to make the site work. We’d also like to use optional cookies to help improve your experience on the site. You can manage your optional cookie preferences below. Using this tool will set a cookie on your device to remember your preferences. Your preferences can be changed at any time.

For further details, see our Cookie Policy and our Privacy Policy

I Accept I Do Not Accept

Essential

Essential cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies; they can only be disabled by changing your browser preferences. Third party functions such as Google Search and Analytics will not be enabled.

Performance

Opt-in to performance settings

Performance settings enable you to use the Google Search engine on our website and help us to improve our website by collecting and reporting information on its usage (for example, which of our pages are most frequently visited).

Save and Close

If your bin was missed

We class a bin or garden waste sack as "missed" if it was placed on the edge of the highway from 6am on the scheduled day of collection.

Check if there were any problems in your road, such as vehicles blocking our access.

Report your missed collection via the online form below. We operate a three working day policy:

It must be reported within three working days of your collection day. For example, if your bin was missed on a Monday, you must let us know by the end of Wednesday so that we can empty it.
We try to return to empty your bin within two working days of the report that it was missed.
If it is reported after three working days, we ask you to take your refuse/recycling or garden waste in and re-present it on your next scheduled collection. Collections will have moved on to another area of the Borough and it would be very inefficient and expensive to get a vehicle to return for one bin.

Report it - If you feel your bin or garden waste has been missed, fill in our online report a problem form or phone 01329 236100. Please leave your bin or garden waste in the usual place for collection on the edge of the highway.

If a hanger was left on your bin

Our collection crew leave hangers on bins or garden waste sacks to let you know about a problem with collection. Details of specific issues will be on each hanger.

Accessibility and Display Options

If your bin was missed