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Complaint Reporting and Data

These pages will provide data and statistics on the Council's complaint handling, and statutory requirements of the relevant Ombudsman. As a new Complaints Policy applied from 1 April 2024, further information and data will be provided in due course.

2024 Housing Ombudsman Submission:

2024 Housing Ombudsman self-assessment PDF (253 KB)

2023/24 Annual Complaints Performance and Service Improvement Report PDF (204 KB) 

Governing Body response to the Annual Complaints Performance and Service Improvement Report PDF (83 KB)

 

2025 Housing Ombudsman Submission:

2024/25 Housing Ombudsman self-assessment PDF (252 KB)

2024/25 Annual Complaints Performance and Service Improvement Report  PDF (214 KB)

Governing Body response to the Annual Complaints Performance and Service Improvement Report PDF (73 KB)

 

2026 Housing Ombudsman Submission:

2025/26 Housing Ombudsman Self-Assessment PDF (363 KB)

2025/26 Annual Housing Complaints Performance and Service Improvement report PDF (219 KB)

Governing Body response to the Annual Housing Complaints Performance and Service Improvement report PDF (87 KB)

Ombudsman Reporting of Our Performance

Local Government and Social Care Ombudsman:

You can view the Local Government and Social Care Ombudsman published information about the Council's performance on its website here External Hyperlink - Opens in new tab. 

Housing Ombudsman:

You can view the Housing Ombudsman published information about the Council's performance on its website here External Hyperlink - Opens in new tab.