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Residents Business What's On MyAccount

Priority 6 : Responsive, Inclusive and Innovative CouncilIcon of a lightbulb

We pride ourselves on putting residents, our customers, at the heart of everything we do.

We design our services through their eyes and have updated processes accordingly. Officers take ownership for customers' enquiries, to ensure they are not passed from department to department.

We are constantly seeking ways to reduce our spending and make your money work harder, so that we can continue to deliver vital services. We will continue to adopt a prudent approach, while investing in key projects, and utilise our influencing powers to shape lives for the better in the Borough.

Council staff will continue to work hard and are committed to serving the Borough and its residents. We will engage with residents regarding the work we do and the decisions we make by keeping them informed and enabling them to have their say on decisions that shape their lives.

Learn more about how we will continue to be a responsive, inclusive and innovative Council PDF (6 MB).