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Bereavement Advice

What to do when someone dies

Registering the death

Tell Us Once Service

Reporting a death to the Council and other services

Help with funeral expenses

Support for child funeral costs - Children Funeral fund for England (CFF)

Bereavement Support

What to do when someone dies

A step-by-step guide is available on the GOV.UK website and provides information on what to do when someone dies.

What to do when someone dies: step by step - GOV.UK External Hyperlink - Opens in new tab

It provides information on death registration, notifying Government Departments and dealing with the deceased estate, including:

For further advice, The Citizens Advice Bureau External Hyperlink - Opens in new tab can provide additional assistance.

Registering the death

A death must be registered in the District Registration Office where it happened. The Registration Office for Fareham is at 4-8 Osborn Road South, Fareham PO16 7DG. To make an appointment, you can phone;0300 555 1392 between 9 am till 4 pm Monday to Friday.

Alternatively, appointments can be booked online, using the Hampshire County Council, online portal.

Register a death | Hampshire County Council External Hyperlink - Opens in new tab

When does a death need to be registered?

The death must be registered within five days of the registration office receiving the medical certificate of cause of death from the Medical Examiner's office.

The Medical Certificate of Cause of Death is sent electronically by the Doctor's Surgery or the Medical Examiner's Office to the Register Office.

If the cause of death is investigated by the Coroner, the Coroner will issue a Coroner's Certificate of the fact of Death. In these cases, the death can only be registered after the Coroner has established the cause of death and has discontinued the investigation.

Who can register a death?

People with legal responsibility to register include:

What information do you need to register a death?

To complete the registration, the Registrar requires the following information concerning the deceased:

What documents will you be given?

Tell Us Once Service

Tell Us Once is a free service offered by HM Government.

Tell us Once is voluntary to use and is very helpful. It enables you to report a death once, telling central and local government services and confidentially without you having to inform them individually.

The services that can be notified include:

The local Council to update services such as Council Housing, Housing benefit, Council Tax, Blue Badge and remove the person from the Electoral Register

HM Revenue and Customs (HMRC) – to deal with personal tax and to update regarding tax credit claims

Department for Work and Pensions (DWP) – To update benefits such as State Pension and universal credit

Passport Office – To cancel a British Passport

Driver and Vehicle Licensing Agency (DVLA) – to cancel a driving licence and to remove registered vehicle keeper.

Public Sector or Armed Forces Pension Schemes – to update pension records

The Tell Us Once Service can be accessed Online via What to do after someone dies: Tell Us Once - GOV.UK External Hyperlink - Opens in new tab

Reporting a death to the Council and other services

Notifying Fareham Borough Council

To report a death to Fareham Borough Council, use our online form

Fareham Borough Council: Online Form

Alternatively, you can contact us on 01329 236100. When notified, we will pass on the details of the deceased to all the relevant departments within the Council.

Fareham Borough Council will also be notified, if you chose the Tell Once Service.

Notifying other services

The Tell Once Service enables you to report a death once, telling central and local government services and confidentially without you having to inform them individually.

Other organisations not covered by the Tell Us Once Service will need to be notified independently. This usually involves providing them with a death certificate.

When you register the death, the Registrar will be able to notify public funds organisations other than state pension, such as a civil service or army pension on your behalf.

The Death Notification Service External Hyperlink - Opens in new tab helps you notify multiple financial organisations of a person's death at the same time for free.

To stop mail to the deceased address and protecting the identity of your loved one, the Deceased Preference Service, is quick, easy and free of charge to register. To register, visit Deceased Preference Service External Hyperlink - Opens in new tab.

Help with funeral expenses

You might be eligible for a Funeral Expenses Payment if you get certain benefits and need to pay for a funeral you are arranging.

To check if you are eligible and make a claim, please visit the GOV.UK website

Get help with funeral costs (Funeral Expenses Payment): How it works - GOV.UK External Hyperlink - Opens in new tab

Support for child funeral costs - Children Funeral fund for England (CFF)

The Children's Funeral Fund for England can help to pay for some of the costs of a funeral for a child under 18 or a baby stillborn after the 24th week of pregnancy.

It is not means-tested: what you earn or how much you have in savings will not affect what you get.

The burial or cremation must take place in England.

What the fund covers

The Children's Funeral Fund for England can help pay for the:

If you have other funeral expenses, you might be able to apply for Funeral Expenses Payment External Hyperlink - Opens in new tab to cover them. You or your partner must be getting certain benefits - check if you're eligible for Funeral Expenses Payment External Hyperlink - Opens in new tab.

How claiming works

The fees for the burial or cremation can be claimed directly by the burial or cremation provider - you should not be charged. How to claim for some other expenses (for example, the coffin) depends on if you are using a funeral director or not.

Claims must be made within 6 months of the funeral.

If you are using a funeral director

You do not need to submit any claims yourself.

The burial or cremation provider can claim for the fees of a burial or cremation External Hyperlink - Opens in new tab. The money will be paid directly to them.

Your funeral director can claim for some other funeral expenses External Hyperlink - Opens in new tab (for example, the coffin). The money will be paid directly to them.

If you are not using a funeral director

The burial or cremation provider can claim for the fees of a burial or cremation External Hyperlink - Opens in new tab. The money will be paid directly to them.

Claim funeral costs online

To claim other funeral expenses (for example, the coffin) online, please visit

Support for child funeral costs (Children's Funeral Fund for England): What it does - GOV.UK External Hyperlink - Opens in new tab

Bereavement Support

Coming to terms with your loss may be difficult but there are a number of organisations that can help, including, The Citizens Advice Bureau External Hyperlink - Opens in new tab,  Cruse Bereavement Care External Hyperlink - Opens in new tab  or Counselling Directory External Hyperlink - Opens in new tabHampshire County Council External Hyperlink - Opens in new tab also provides information regarding what needs to be done legally following a death, and mental health and wellbeing support following bereavement.