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You are here: Home / Council Tax

Energy Rebate for Council Tax Payers

Be alert to scam regarding £150 Council Tax Energy Rebate Payment

We understand that residents across the country have been receiving phone calls and emails asking for their bank details so the Council Tax Energy Rebate can be paid.

Please note that this is a scam as we do not request bank details in this way. Please do not give out any bank details and if you receive an email or phone call in this manner please contact us on 01329 824651 and ask for our Council Tax section first.

The Scheme

The Government have produced an information leaflet which is being sent out with your Council Tax bills: Information Leaflet  PDF (111 KB)

How will payments be made

This scheme uses our Council Tax records to identify who is entitled to the payment, but the amount is not credited to your Council Tax Account, all payments are made outside the Council Tax system so you must continue making payments as billed.

We have 37,000 payments to make, and these payments can only be made to the Council Taxpayer (the name(s) that appear on your bill) for properties banded A to D.  

If you currently make payment by Direct Debit:

We will already have details of your bank account and payment can be made direct to this account. We will send you a remittance by e-mail or in the post to tell you when we have done this.  

Even if you already make payment by Direct Debit, we may need to ask you to provide your bank details again. This might be because we haven't deducted a payment by Direct Debit for some time (the Direct Debit Instruction may not be live) or the name of the Direct Debit Instruction does not match the name on your Council Tax bill.  We will contact you if there are any issues.

If you don't currently make payment by Direct Debit:

We will be in contact by post or by e-mail to request your bank details. Our correspondence will include a secure code and a link to our website where you will be able to securely upload your bank account details.

Once we have this information, we must carry out some anti-fraud checks to make sure the details are legitimate and following this, we will make payment direct to your bank account. We will send you a remittance by e-mail or in the post to tell you when we have done this.

Please do not contact us to provide this information, our process is set up to collect the information in a secure way. 

When will payments be made

We appreciate the importance of these payments, and are working to get payments into accounts as soon as possible, but this is a massive exercise for us to complete. 

We have already paid 28,694 households (a total sum of £4,304,100) in Bands A, B, C and D together with those properties with disabled relief in Band E, the relief reduces the charge to Band D.  Payments should already be received in Bank Accounts.

Whilst we are aware of the importance of all payments, these cases were paid first because we hold Bank Account details and have recently taken a Direct Debit from that account.  

If you pay by Direct Debit, but haven't received your payment yet, this may be because there is an issue with your bank details, possibly because the name of the Direct Debit Instruction does not match the name on the Council Tax account, or whilst the Direct Debit is live, we haven't yet taken a payment from that Bank Account.  We are dealing with these cases now and will be in contact with you shortly.

We are also dealing with accounts where payment is not made by Direct Debit now and hope to get a letter to all households over the next two weeks.

We hope all payments to all residents will be completed before 31 July 2022 (the Government says that we must complete payment by 30 September 2022).  If you haven't heard from us by 31 July 2022, please contact energygrants@fareham.gov.uk

We have sent either a paper or e-mail remittance when we issued the payment.  Payments will appear on you Bank Accounts as "Energy Payment". 

I own an empty property

We can only pay the grants to a property Banded A - D which is occupied (someone's sole or main residence) on 1 April 2022. We cannot pay a grant to any property that is empty on the date or a property that is a second home.

I don't pay Council Tax 

The grant can be paid to a property Banded A - D which is occupied (someone's sole or main residence) on 1 April 2022 where the liability is zero –  this may be because the Council Tax Payer receives 100% Council Tax Support or where the property is exempt from Council Tax in the following circumstances:

Class N - A property wholly occupied by students.

Class S - A property wholly occupied by person(s) under eighteen.

Class U - A property wholly occupied by person(s) who is severally mentally impaired.

Class W - A property which is an occupied Annexe to an occupied dwelling 

Married Quarters

Married quarters are excluded from this scheme.

Discretionary Fund & Properties in Bands E - H 

Councils can determine locally how best to make use of the discretionary funding to provide payments to other households who are energy bill payers but not covered by the Council Tax Rebate. This could include households living in property valued in bands E to H that are on income related benefits or those where the energy bill payers are not liable for Council Tax. 

Fareham has been awarded £122,400 from the discretionary fund to support households who are in need but are not eligible for the Council Tax Rebate in properties banded A - D. You can appreciate that this fund is a relatively small sum, so we hope to develop a scheme which will identify groups of residents who could benefit from the fund.  We may also contact residents to ask them to apply for help in this scheme. The Government says that we must complete payment by 30 November 2022.

If you have an e-mail address and would like to be considered for funding please register your interest External Hyperlink.

Where can I find additional help and advice?

          Connect for Help External Hyperlink

          National Energy Action  External Hyperlink

If you don't want to receive the £150

You can refuse the rebate or ask for it to be credited to your Council Tax Account, please let us know by e-mail.  You may wish to donate the sum to an energy charity or your chosen charity.

Fraud

If we believe that the occupancy information regarding a property as at 1 April 2022, is inaccurate, we will withhold the payment and take reasonable steps to determine the correct information.

If there is a retrospective change to the Council Tax payer, we will take reasonable steps to pay or claw back any payment made.

Contact Us 

If you haven't heard from us by 31/07/2022, please contact energygrants@fareham.gov.uk




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Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07876 131415
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