Who's Who

We understand it can be confusing to know what we do and who to speak to. To help with this, we have listed the roles and responsibilities of our management team as well as our customer facing staff.

Housing Management Team Your Housing Team Contact Us

Housing Management Team


	Robyn Lyons – Director of Housing Responsible for compliance with Consumer Standards
	Councillor Fred Birkett – Executive Member for Housing Responsible for compliance with Consumer Standards
	Abi Travers – Head of Housing (Pathways and Neighbourhoods) Overseeing homelessness services, housing advice, temporary accommodation, and tenant management for Fareham Borough Council.
	Andrea Kingston – Neighbourhood Services Manager Tenancy Management Later Living Rent collection and arrears Anti-Social Behaviour Mutual Exchanges Communal Cleaning Neighbourhood management Tenancy Fraud
	Shaun Barnett – Property Manager (Housing) Management and overseeing all aspects of Council Housing Property assets: Responsive and Planned Maintenance Compliance and Safety Asset Management Strategy
	Andy Walker – Responsive Repairs Manager Council Home Repairs and Maintenance Direct Service Organisation (workforce)
	Helen Farnham – Housing Delivery Manager Council new builds Affordable Housing monitoring Leaseholder services Affordable Home Ownership Register Enabling (delivery of affordable homes through the planning system)
	Fleur Allaway – Strategy and Systems Manager Strategy, policy, guidance development Housing Management System Website improvement Data submission Data monitoring Efficiency projects Other projects
	Eden Singh – Principal Tenant Engagement Officer Tenant Engagement Strategy Lead on all tenant engagement activities Tenant communication and newsletters

Your Housing Team

Team	Responsibility
Neighbourhood Housing Officers	Tenancy Management Rent collection and arrears Anti-Social Behaviour Mutual Exchanges Communal Cleaning Neighbourhood management
Later Living Officers	Support to older residents to remain independent in their homes. Work with partner agencies to facilitate support where needed. Help reduce social isolation. Provide on-site presence in the management of our buildings.
Responsive Repairs	Emergency repairs Priority repairs Routine repairs Planned routine repairs
Property Maintenance and Improvements	Compliance & Assurance Asbestos Management Void Property Management Disabled Adaptations Asset Management & Stock Condition Planned Maintenance Programmes Major Works & Refurbishments Energy Efficiency Works
Housing Allocations	Managing the Housing Register Allocating social housing Reducing voids Promoting sustainable tenancies Temporary Accommodation Farelets
Housing Options	Housing Advice Homelessness Prevention Homelessness Relief Rough sleeping Emergency Accommodation Housing Waiting List

Contact Us

Responsive Repairs and PropertyTeams

To report a repair:

Call 08001412194 or 01329 236100 (Monday to Friday 8.45am to 5.15pm).
Email responsiverepairs@fareham.gov.uk
Visit www.fareham.gov.uk/housing/repairs_and_improvements/reportrepair.aspx

For out of hours emergencies please:

Text EMERGENCY to 07860098627. The on-call officer will receive your text and call you back for more details.
Call 01329 824747 and leave a voicemail for the out of hours officer to action.

Neighbourhood Housing Team

Please contact your Neighbourhood Officer on 01329 824435 or email housing@fareham.gov.uk.

You can also call into the Civic Offices and ask to see the duty officer.

If you wish to see a particular officer we may ask you to book an appointment by phone or at the Civic Offices.

Find more information on how to report a repair or make a complaint here.

Housing Options Team

The team operates a drop-in service at Fareham's Civic Offices, which means you can see an officer without having to make an appointment. Officers are available Monday to Friday 10:00 to 15:00.

You can also reach the team by telephone on 01329 236100 or by email housing@fareham.gov.uk