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Residents Business What's On MyAccount

Who's Who

We understand it can be confusing to know what we do and who to speak to. To help with this, we have listed the roles and responsibilities of our management team as well as our customer facing staff.  

 

 

Housing Management Team

 

Robyn Lyons – Director of Housing

Responsible for compliance with Consumer Standards

 

Councillor Fred Birkett – Executive Member for Housing

Responsible for compliance with Consumer Standards

Abi Travers – Head of Housing (Pathways and Neighbourhoods)

Overseeing homelessness services, housing advice, temporary accommodation, and tenant management for Fareham Borough Council.

Andrea Kingston – Neighbourhood Services Manager

  • Tenancy Management
  • Later Living 
  • Rent collection and arrears
  • Anti-Social Behaviour
  • Mutual Exchanges
  • Communal Cleaning
  • Neighbourhood management
  • Tenancy Fraud

Shaun Barnett – Property Manager (Housing)

Management and overseeing all aspects of Council Housing Property assets:

  • Responsive and Planned Maintenance
  • Compliance and Safety
  • Asset Management Strategy

Andy Walker – Responsive Repairs Manager

 

  • Council Home Repairs and Maintenance
  • Direct Service Organisation (workforce)

Helen Farnham – Housing Delivery Manager

  • Council new builds
  • Affordable Housing monitoring
  • Leaseholder services
  • Affordable Home Ownership Register
  • Enabling (delivery of affordable homes through the planning system)

Fleur Allaway – Strategy and Systems Manager

  • Strategy, policy, guidance development
  • Housing Management System
  • Website improvement
  • Data submission
  • Data monitoring
  • Efficiency projects
  • Other projects

Eden Singh – Principal Tenant Engagement Officer

  • Tenant Engagement Strategy
  • Lead on all tenant engagement activities
  • Tenant communication and newsletters

 

Your Housing Team

 

Team Responsibility

Neighbourhood Housing Officers


 
  • Tenancy Management
  • Rent collection and arrears
  • Anti-Social Behaviour
  • Mutual Exchanges
  • Communal Cleaning
  • Neighbourhood management

Later Living Officers 

 

 
  • Support to older residents to remain independent in their homes.
  • Work with partner agencies to facilitate support where needed.
  • Help reduce social isolation.
  • Provide on-site presence in the management of our buildings.

 Responsive Repairs
  • Emergency repairs
  • Priority repairs
  • Routine repairs
  • Planned routine repairs


Property Maintenance and Improvements
  • Compliance & Assurance
  • Asbestos Management
  • Void Property Management
  • Disabled Adaptations
  • Asset Management & Stock Condition
  • Planned Maintenance Programmes
  • Major Works & Refurbishments
  • Energy Efficiency Works

Housing Allocations 
  • Managing the Housing Register
  • Allocating social housing
  • Reducing voids
  • Promoting sustainable tenancies 
  • Temporary Accommodation
  • Farelets 

Housing Options
  • Housing Advice
  • Homelessness Prevention
  • Homelessness Relief
  • Rough sleeping
  • Emergency Accommodation
  • Housing Waiting List

How to contact us

Please contact your Neighbourhood Officer on 01329 824435 or email  housing@fareham.gov.uk. You can also call into the Civic Offices and ask to see the duty officer. If you wish to see a particular officer we may ask you to book an appointment by phone or at the Civic Offices.

Find more information on how to report a repair or make a complaint here.