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Tenant Insight - Landlord Action

We value your feedback and involvement. We believe in listening to and acting on tenant feedback to improve our services. It's really important to us that we close the loop and report back to you any learnings and changes in response to the feedback we've recieved. 

This page showcases how tenant insight has influenced our services, policies and priorities and the actions we have taken in response.

Read our Case Studies and our You Said, We Did updates, to see how your voice helps shape our services and hold us to account, ensuring feedback leads to real and positive change.

Case studies 

More case studies to follow shortly. 

You said, we did 

 

You said, we did


How Tenant Feedback Influences Decisions

As part of our Tenant Engagement Strategy, we have developed a governance structure collaboratively with tenants to ensure tenant views influence decisions about housing services.

Tenant feedback and insight are gathered through a range of engagement activities, including consultations, project groups, block representatives, surveys, complaints, tenant events and the Tenant Advisory Group (TAG). This feedback is reviewed by the Housing Management Team, shared with TAG, reported to elected members, and used to inform service improvements, policy development and decision-making.

TAG provides the Council's tenant scrutiny function by leading reviews of key areas of the housing service and making recommendations for improvement.

We have worked with and been guided by TAG to effectively embed tenant scrutiny within the Council's governance structure. Following scrutiny reviews, findings and recommendations are considered by senior officers and reported to the Housing Advisory Panel, with tenant representatives given opportunities to contribute directly to discussions.

These arrangements continue to evolve in response to tenant experiences, preferences and feedback.

You can see the Continous Improvement Tenant Involvement Model here.