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The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to assess how well social housing landlords are doing in providing good quality homes and services.
The measures focus on five key themes:
Results will be made public each year to allow tenants to understand how well their landlord is doing and compare them to other social housing providers.
You can visit www.gov.uk for further information on the Tenant Satisfaction Measures 
.
The survey for 2024-2025 was the second survey in accordance with questions set by the Regulator of Social Housing.
Fareham Housing conducted the Tenant Satisfaction Survey 
(271 KB) from 8 November 2024 to 31 March 2025. Please follow the link where you can view a copy of the 2024/25 TSM survey or a copy of our TSM Summary of Approach for 2024/25 (66 KB).
The table below shows our TSM results for the last two years.
|
Tenant satisfaction measures |
2023 / 2024 Results | 2024 / 2025 Results |
|
TP01 Proportion of respondents who report that they are satisfied with the overall service from their landlord |
83.4% | 72.8% |
| % of tenants reporting a repair (last 12 months) | 72% | 69.3% |
|
TP02 Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service |
87.4% | 80.6% |
|
TP03 Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair |
82.5% | 80.3% |
| TP04 Proportion of respondents who report that they are satisfied that their home is well maintained | 80.2% | 73.9% |
| TP05 Proportion of respondents who report that they are satisfied that their home is safe | 85.8% | 79.3% |
| TP06 Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them | 71.2% | 61.8% |
| TP07 Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them | 72.7% | 65.8% |
| TP08 Proportion of respondents who report that they agree their landlord treats them fairly and with respect | 82.1% | 74.5% |
| % of tenants having made a complaint (last 12 months) | 80% | 21% |
| TP09 Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord's approach to complaints handling | 40.2% | 40.7% |
| % of tenants reporting living in a property with a communal area | 54% | 47.8% |
| TP10 Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained | 74.5% | 59.6% |
| TP11 Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood | 70.3% | 63% |
|
TP12 Proportion of respondents who report that they are satisfied with their landlord's approach to handling anti-social behaviour |
63.8% | 56.5% |
| All management information TSMs | ||
| Tenant satisfaction measures | 2023 / 2024 Results | 2024 / 2025 Results |
| BS01 Proportion of homes for which all required gas safety checks have been carried out | 98.1% | 99.4% |
| BS02 Proportion of homes for which all required fire risk assessments have been carried out (%) | 99.9% | 100% |
| BS03 Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out (%) | 66.6% | 96.2% |
| BS04 Proportion of homes for which all required legionella risk assessments have been carried out (%) | N/A | 100% |
| BS05 Proportion of homes for which all required communal passenger lift safety checks have been carried out (%) | 100% | 97.4 |
| RP01 Proportion of homes that do not meet the Decent Homes Standard [LCRA only] (%) | 1.60% | 2.8% |
| RP02 Proportion of non-emergency responsive repairs completed within the landlord's target timescale [LCRA only] (%) | 75.9% | 92.4% |
| RP02 Proportion of emergency responsive repairs completed within the landlord's target timescale [LCRA only] (%) | 81.7% | 87.8% |
| NM01 Number of anti-social behaviour cases opened (per 1,000 homes) | 26.98 | 37.4 |
| NM01 Number of anti-social behaviour cases that involve hate incidents opened (per 1,000 homes) | 1.6 | 0.4 |
| LCRA | ||
| CH01 Number of stage one complaints received (per 1,000 homes) | 4.83 | 30.3 |
| CH01 Number of stage two complaints received (per 1,000 homes) | N/A | 5.1 |
| CH02 Proportion of stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales (%) | 83.3% | 97.2% |
| CH02 Proportion of stage two complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales (%) | N/A | 100% |
The survey for 2023-2024 was the first survey in accordance with questions set by the Regulator of Social Housing.
Fareham Housing conducted the Tenant Satisfaction Survey from December 2023 to January 2024. Please follow the link where you can view a copy of the 2023/24 TSM survey (298 KB) or a copy of our TSM Summary of Approach for 2023/24 (123 KB).
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