Code of Conduct
When we carry out work in your home we will do the following:
- Be dressed in a Fareham Borough Council or contractor sign written uniform (unless the work is being carried out by specialist contractors or agency staff)
- Introduce ourselves, carry identification cards at all times and produce this on entering your home as requested.
- Not leave your front door open on entering or leaving your home.
- Offer to put protective boot covers on to safeguard your flooring (where it is safe to do so)
- Be polite, courteous and treat you fairly.
- Not discriminate against any person because of their race, colour, sex or nationality.
- Not smoke, not use inappropriate language or play loud music
- Treat your home and possessions with respect
- Provide dust sheets where necessary and clear away rubbish every day
- Not use your telephone or toilet/bathroom without your permission.
- Not leave tools or possessions in your home overnight (without your permission)
- Leave your property clean and tidy when we have finished
- Keep your home safe and secure where applicable.
- Complete the job as quickly as possible with minimum disturbance
- Provide you with a 24-hour telephone number for emergencies outside normal working hours.
How to Contact Us
Our opening times are Monday to Friday 8.45am - 5.15pm. During these times you can contact our switchboard on 01329 236100 and speak to one of our Customer Service Advisers. Our contact page details all the various ways you can speak to us.