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Pet shop licence

To run a business selling pet animals you need a licence from us. This includes all commercial selling, including pet shops and businesses selling animals over the internet.

Eligibility criteria

Applicants for a pet shop licence must not be disqualified from keeping a pet shop. We will require a fee which is payable on application.

You can see a summary of the regulation relating to this licenceExternal Hyperlink

Application evaluation process

When we consider an application for a pet shop licence, we must ensure:

We can attach conditions to a licence to ensure that these things complied with.

Will Tacit Consent Apply?

No. It is in the public interest that we must process your application before it can be granted. If you have not heard from us within a reasonable period, please email

Apply online

Failed application redress

Please phone 01329 236100 or email in the first instance.

Anyone who is refused a licence can appeal to the magistrates' court which can give directions about a licence.

Licence holder redress

Please phone 01329 236100 or email in the first instance.

Any licence holder who objects to a condition attached to a licence may appeal to the local magistrates' court which may give directions about a condition.

Consumer complaint

We suggest that in the event of a complaint, you make first contact with the trader concerned, preferably by letter and with proof of delivery. If that has not worked contact the UK European Consumer Centre External Hyperlink.

Trade associations

Pet Care Trust (PCT) External Hyperlink

If you require any further information or have any concerns about a premises please e-mail us at or telephone 01329 236100.

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