Extra Help

On the 4 May 2021, new regulations came into effect to help people in problem debt to better manage their finances. If you would like further information or would like to find out if you are eligible, please see our Breathing Space webpage.

We have a budgeting tool , which you may find helpful when applying for a Housing Payment as described below.

The Crisis and Resilience Fund (Housing Payment) replaces Discretionary Housing Payments from 1 April 2026.

Crisis and Resilience Fund (Housing Payment)

What are Housing Payments?

The Government gives every Council a pot of money each year to help people who get Housing Benefit or Universal Credit (housing element) but are having trouble paying their rent. The Council's Housing Benefit Service decides who should be given the payments and when the money for the year runs out, no more payments can be made.

Housing Payments may be paid weekly,fortnightly or every four weeks with your Housing Benefit or Universal Credit.  It can also be paid in a lump sum. They can also be backdated.

Who can get a Housing Payment?

Housing Payments can be claimed if you get Housing Benefit or Universal Credit (housing element) but are having difficulty paying the rest of your rent yourself. We will take into account any special circumstances that make it difficult for you to pay your rent, for example, if:

• You have to pay child maintenance
• You have to pay legal costs
• Your heating bills are high as you spend a lot of time at home because you are sick or disabled
• You have additional travel costs because you travel to a doctor or hospital regularly
• You are likely to become homeless if a payment is not paid
• You have been adversely affected by the reduction in Local Housing Allowance rates, the introduction of the social sector size criteria (the "bedroom tax") or the Benefits Cap

Before granting any requests, we must make sure that there is a justified reason for any payment and there is enough money left in the pot.

What can a Housing Payment cover?

A Housing Payment may be used to pay for:

• Rent deposits or rent in advance
• Rent arrears (but not if you were receiving enough Housing Benefit or Universal Credit (housing element) to pay all of your rent at the time the arrears built up)
• A shortfall between Housing Benefit and rent
• Reductions in Housing Benefit due to the reduction in Local Housing Allowance rates, the introduction of the social sector size criteria (the "bedroom tax") or the Benefits Cap

A Housing Payment cannot be paid if the reason for the shortfall is because your Housing Benefit or Universal Credit has been reduced to recover an overpayment or because your other benefits have been reduced, for example, because you left your last job voluntarily.  It can't be paid to cover your utility bills or support charges even if they are included in your rent.

How do I make a claim?

In person with one of our Benefit advisors at the Civic Offices

Please call our Benefits team on 01329 824646 to make an appointment.

Over the phone with one of our Benefit advisors

If you would prefer to make your claim over the phone, please call our Benefits team on 01329 824646.

At your home

We offer a home visiting service if you are unable to complete an application over the phone or you are unable to come into the Council Offices because you are ill or disabled. Appointments can be made by telephoning 01329 824646.

What information will I need to provide?

You may be asked for details of your income and outgoings. You could send copies of relevant bills or bank statements. You should also provide any information about your circumstances that make things difficult for you financially.

Can I appeal if I don't get a payment?

So that all our decisions are fair, they are made based on Guidance. There is no right of appeal to a tribunal if we say we will not give you a Housing Payment, but you can ask us to have another look at the decision. Someone who was not involved in the original decision will carry this out.

If you are still unhappy, the only way to challenge the decision is in the courts using judicial review.

Crisis and Resilience Fund (exceptional housing support costs)

Fareham Borough Council has been asked to assist low income households for an interim period during April to June 2026 with additional houshold related costs that are not specifically rent related. Where eligible, ongoing housing support for rent must first be sought through Universal Credit, Housing Benefit or Housing Payments as outlined above before an application can be considered. In addition we may sign post you to the most appropriate support available via third party partners such as Citizens Advice who have also been tasked with assisting dependent on your situation.

If you are experiencing a financial crisis meaning you are not able to manage a specific housing related cost and you think we can help then please contact us on benefits@fareham.gov.uk or via our voice messaging service on 01329 824646, where we will discuss and explore the options available to you.

Alternatively, please contact Hampshire County Council for wider details of the support available under the Crisis Resilience Fund from the 1 April 2026 at Connect4Communties  and also visit our cost of living pages here.

Hardship (Council Tax Support)

If you are receving Council Tax Support but are still struggling to afford your Council Tax bill, it may be possible we can offer additional assistance via our Hardship Fund.

Exceptional Hardship Payments are designed as a short-term help only. All applicants will be expected to engage with the Council and undertake an application process. You can contact us to discuss your situation on benefits@fareham.gov.uk or via 01329 824646.