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Cost of Living Help FAQs

Q I have received a letter through the post saying I am entitled to a supermarket voucher, is this really from you/is this valid?

A Yes you have received a voucher because you have been identified as meeting an eligibility criteria due to you receiving Council Tax Support or Housing Benefit. All District councils in Hampshire have been asked by HCC to issue certain eligible households with these vouchers from the Household Support Fund as part of Gov funding to assist with the cost of living.

Cost of living help (fareham.gov.uk)

Q I have received a paper voucher/gift card to use in Tesco, but I don't usually shop at Tesco.

A We appreciate you may not usually shop with this supermarket but we have had to nominate only one supermarket for ease of administration. You will not be able to ask for a replacement paper voucher/gift card for another supermarket. You can use your gift card for Tesco online to do a supermarket shop if accessibility to the shop is an issue.

Details on how you can use your voucher will be on the letter.