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Annual Reviews and KPIs

The Tenant Satisfaction Measures survey helps us to see how well we are performing.

Annual Review

Our Annual Review provides a transparent overview of how we are performing as a landlord, how we are listening to and acting on tenant feedback, and how we are ensuring the safety, quality, and fairness of our housing services. The review helps tenants, councillors, and stakeholders hold us to account and supports our ongoing efforts to improve homes, services, and neighbourhoods across the borough.

2024/2025 Annual Review

Please click on the link for a copy of the 2024/2025 Annual Review  PDF (10 MB).

2023/2024 Annual Review

Please click on the link for a copy of the 2023/2024 Annual Review  PDF (7 MB), or you can also view the accessible 2023/2024 Annual Review  PDF (26 MB).