Annual Reviews and Performance Reporting
Tenant Satisfaction Measures (TSMs)
The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to assess how well social housing landlords are doing in providing good quality homes and services. More information on these can be found on the Tenant Satisfaction Measures page.
Annual Review
Our Annual Review provides a transparent overview of how we are performing as a landlord, how we are listening to and acting on tenant feedback, and how we are ensuring the safety, quality, and fairness of our housing services. The review helps tenants, councillors, and stakeholders hold us to account and supports our ongoing efforts to improve homes, services, and neighbourhoods across the borough.
2024/2025 Annual Review
Please click on the link for a copy of the 2024/2025 Annual Review 
(10 MB).
*Please note on page 18 of the Review the figure for anti-social behaviour cases resolved should be 90, not 24.
2023/2024 Annual Review
Please click on the link for a copy of the 2023/2024 Annual Review (7 MB), or you can also view the accessible 2023/2024 Annual Review (26 MB).
How to Contact Us
Our opening times are Monday to Friday 8.45am - 5.15pm. During these times you can contact our switchboard on 01329 236100 and speak to one of our Customer Service Advisers. Our contact page details all the various ways you can speak to us.