Annual Reviews and Performance Reporting
Tenant Satisfaction Measures (TSMs)
The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to assess how well social housing landlords are doing in providing good quality homes and services. More information on these can be found on the Tenant Satisfaction Measures page.
Annual Review
Our Annual Review provides a transparent overview of how we are performing as a landlord, how we are listening to and acting on tenant feedback, and how we are ensuring the safety, quality, and fairness of our housing services. The review helps tenants, councillors, and stakeholders hold us to account and supports our ongoing efforts to improve homes, services, and neighbourhoods across the borough.
2024/2025 Annual Review
Please click on the link for a copy of the 2024/2025 Annual Review (10 MB).
2023/2024 Annual Review
Please click on the link for a copy of the 2023/2024 Annual Review (7 MB), or you can also view the accessible 2023/2024 Annual Review
(26 MB).
Health and Safety Compliance
To provide transparancy on our health and safety compliance within our housing stock we provide regular reports to our Member Panels. Please see the links below for these updates:
- 10 July 2025 Housing Advisory Panel (HAP) agenda and minutes (item 7) and direct link to the 10 July 2025 HAP Report.
- 9 January 2025 Housing Scrutiny Panel (HSP) agenda and minutes (item 15) and direct link to the 10 January HSP Report.