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Annual Reviews and Performance Reporting

Tenant Satisfaction Measures (TSMs)

The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to assess how well social housing landlords are doing in providing good quality homes and services. More information on these can be found on the Tenant Satisfaction Measures page.  

Annual Review

Our Annual Review provides a transparent overview of how we are performing as a landlord, how we are listening to and acting on tenant feedback, and how we are ensuring the safety, quality, and fairness of our housing services. The review helps tenants, councillors, and stakeholders hold us to account and supports our ongoing efforts to improve homes, services, and neighbourhoods across the borough.

2024/2025 Annual Review

Please click on the link for a copy of the 2024/2025 Annual Review  PDF (10 MB).

*Please note on page 18 of the Review the figure for anti-social behaviour cases resolved should be 90, not 24.

2023/2024 Annual Review

Please click on the link for a copy of the 2023/2024 Annual Review  PDF (7 MB), or you can also view the accessible 2023/2024 Annual Review  PDF (26 MB).

Health and Safety Compliance

To provide transparancy on our health and safety compliance within our housing stock we provide regular reports to our Member Panels.  Please see the links below for these updates:

 

We also have a series of Performance Indicator graphs that the Council uses to monitor our progress.  You can view each graph for our Housing compliance checks using the links below: