For a small annual fee, plus the one-off cost of a new brown lid wheelie bin, we will collect your garden waste every two weeks. No more messy garden waste sacks!
How do I sign up for the new service?
To sign up for the new service and order your new brown lid bin, use the online service or call 01329 236100.
How do I pay?
You can pay online or over the phone. Your subscription can be set up as a recurring annual payment.
When does the new service start?
The new service will start from February 2022 so there will be no garden waste collected, apart from a one-off Christmas tree collection in January, until the new service begins in February.
Can I continue using my garden waste sack instead?
The existing garden waste bag collection service will stop on your normal collection date between 6-17 December 2021. After this, garden waste left out in bags will no longer be collected.
Can I share a bin?
Yes, you can share a bin with a neighbour if you wish to share the cost, however the service will need to be registered under just one person.
What happens to my garden waste after it is taken away?
Your waste isn't wasted! Garden waste is taken away to be composted into soil conditioner called Pro-Grow. Bags of this can be ordered online.
Why can't my payment be included in my Council Tax?
The payment for the garden waste bins and the first year's subscription are taken at the same time to make the process as simple as possible for residents subscribing to the service. It also reduces the financial implications created by the significant administrative burden of taking multiple payments and following up on lapsed subscriptions throughout the year.
Do I have to subscribe for the service right away?
No, you have the option to delay purchasing a subscription until the garden waste service commences in February 2022. In fact, you can sign up to the service whenever you like and the subscription will run for 12 months from the date you join. However, those residents who subscribe early and make the payment in advance are being compensated by being able to purchase their bin at half price.