For a small annual fee, plus the one-off cost of a new brown lid wheelie bin, we will collect your garden waste every two weeks.
How do I sign up for the new service?
How do I renew my subscription?
How do I pay?
You can pay online or over the phone. Your subscription can be set up as a recurring annual payment via the online portal.
When did the new service start?
The new service started in February 2022.
Can I continue using my garden waste sack instead?
The existing garden waste bag collection service stopped on your normal collection date between 6-17 December 2021. Garden waste left out in bags will no longer be collected.
Can I share a bin?
Yes, you can share a bin with a neighbour if you wish to share the cost, however the service will need to be registered under just one person.
What happens to my garden waste after it is taken away?
Your waste isn't wasted! Garden waste is taken away to be composted into soil conditioner called Pro-Grow. Bags of this can be ordered online.
Why can't my payment be included in my Council Tax?
The payment for the garden waste bins and the first year's subscription are taken at the same time to make the process as simple as possible for residents subscribing to the service. It also reduces the financial implications created by the significant administrative burden of taking multiple payments and following up on lapsed subscriptions throughout the year.
What shall I do if I am moving house?
If you are moving house within the Borough, you need to take your garden waste bin with you. Once you have moved, please contact us on 01329 236100 or by emailing firstname.lastname@example.org and notify us that your address has changed and we can update your subscription details.
Do I have to subscribe for the service right away?
You can sign up to the service whenever you like and the subscription will run for 12 months from the date you join.