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Garden waste service

Frequently asked questions

About the service

In December 2021 the existing free sack-based garden waste collection ended and will be replaced by an opt-in wheeled bin collection subscription service from 7 February 2022.

There will be an annual charge for those residents who wish to participate in the new scheme.

If you sign up to the service, you will receive 25 garden waste collections per year, once a fortnight on your designated recycling and garden waste day. Collection days remain the same throughout the year as we continue to collect bins on bank holidays; however, no collections will be made for the two-week period over Christmas and New Year.

Your subscription is valid for 12 months from the date you join. If you sign up to the service in the early-bird period, or before the commencement of the service, your subscription will start once the service does in February 2022. You can, however, join the service at any time of the year and reminders to renew your subscription will be sent in advance of your renewal date.

How do I sign up for the service?

To sign up for the service and order your new brown-lid bin, head to or call 01329 236100.

We aim to get bins delivered to you within 2-3 weeks of sign up.

How do I pay?

You can pay online or over the phone. The quickest and easiest way is to sign up and pay online using a debit or credit card.

Your subscription will be set up as a recurring annual payment. This means we will automatically take a payment for your subscription before your renewal date the following year. This means you can continue to have your garden waste bin collected without interruption.

We will notify you in advance that the payment will be taken and if you wish to cancel your service then you can do so at any time by visiting our website.

We are currently unable to take payments for garden waste monthly or quarterly, so we will take a one-off payment for the full yearly subscription.

Can I share a bin?

Yes, you can share a bin with a neighbour if you wish to share the cost as an informal arrangement, however the service will need to be registered under just one person. The purchaser will then be the owner of the bin.

How much is the garden waste service?

There is a one-off charge for the new wheeled bin and an annual subscription fee.

The costs are as follows:

All garden waste needs to be contained within the wheelie bin provided. You can have up to five bins as long as you pay the relevant subscription fee. The crew will not empty any bins that are deemed to be a risk to their safety and will not collect side-waste.

Are there any concessions available?

No. The annual charge applies to all households regardless of personal circumstances.

Other options are available for disposal of garden waste, such as home composting or taking it to a household waste recycling centre.

Can I have a garden waste collection if I live in a flat?

Yes! If you live in a flat but you have your own garden and receive a wheeled bin service, you can take out a subscription.

If you have a communal garden and your managing agent does not maintain the garden, you may wish to share a garden waste subscription with your fellow residents. A single address must be used to subscribe to the service, but the bin can be shared between households as an informal arrangement.

Can I have an assisted collection for the garden waste collection service?

Yes! If you currently receive assisted collections, this will be automatically noted against your garden waste subscription.

What happens if I sign up and later decide I no longer want the service?

If you wish to leave the service at any time you can cancel your subscription by emailing or calling us on 01329 236100. No refunds will be given for leaving the service. The bin remains your property and will not be removed.

What happens if I move house?

If you have opted into the garden waste scheme and you move house you will need to let us know. You can take your garden waste bin to your new property and your collections will continue. We'll update the crews' collection schedule to ensure your garden waste is collected from your new property. Make sure to check our online bin calendars to find out your new garden waste collection day. 

If you move outside of the Borough we will cancel your garden waste service. No refunds will be made in these circumstances.

How will you know who has paid for the opt in service?

Crews will have access to an electronic device in their collection vehicles. These will be linked to our garden waste management system and so will notify crews which households have subscribed to the service.

Why are you charging for garden waste collections?

Unlike household waste and recycling, there's no legal requirement to collect garden waste and councils can charge for collections.

The decision to introduce an opt-in charge of £60 for garden waste was taken by the Council's Executive in September 2020. Charging for garden waste collection

brings Fareham in line with more than half of councils across the country and all those in Hampshire who now all charge for this service.

Furthermore, not all properties require a garden waste collection service because they do not have a garden. Introducing a charge means the service will only be paid for by those households that choose to use it.

How do I dispose of my garden waste if I choose not to opt into the garden waste service?

If you would like to make your own compost at home using waste such as peelings, uncooked vegetables, tea bags, straw and pet bedding, a composter will make a useful addition to your garden. You can find out more about home composting here.

Alternatively, you can take your garden waste to the Household waste recycling centre for free.

What can I put in my garden waste bin?

Compostable garden waste including:

What can't I put in my garden waste bin?

Your garden waste bin will not be emptied if it contains any of the following:

Why can't I put food waste into the garden bin?

Your new wheeled bin is for garden waste only. Food waste should be placed in your general waste bin with a green lid as it needs to be processed differently.

Can I use a paper or plastic liner in my garden waste bin?

No, please do not use any kind of liner in the bin as it could fall out of the bin when it is emptied into the vehicle and contaminate the garden waste.

Can I put garden waste in my household waste bin?

No, your household waste bin is only for non-recyclable waste. If your bin contains garden waste such as grass, leaves, pruning etc. it will not be emptied.

What happens to the garden waste collected?

Garden waste is taken away to be composted into soil conditioner called Pro-Grow. Bags of this can be ordered online External Hyperlink.

Will you collect the leaves I sweep up that are blown into my garden from nearby trees?

The Council will sweep leaves from roads and pavements in the borough. The Council is not responsible for the collection/disposal of leaves from residents' properties which may have fallen from highway land or other landowners' trees.

If you live in an area enhanced by the natural beauty of trees and woodland, and have leaf fall in the autumn, a good way of dealing with this is to 'mulch' the leaves, which provides an excellent soil improver for your garden. Alternatively, you may wish to take them to your nearest household waste recycling centre where they will be composted.

To sign up for the service and order your brown-lid bin, head to or call 01329 236100.

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