We class a bin as "missed" if it was placed on the edge of the highway from 6am on the scheduled day of collection.
Check if there were any problems in your road, such as vehicles blocking our access.
Report your missed collection via the online form below. We operate a three working day policy:
Report it - If you feel your bin has been missed, fill in our online report a problem form or phone 01329 236100. Please leave your bin in the usual place for collection on the edge of the highway.
If a hanger was left on your bin
Our collection crew leave hangers on bins to let you know about a problem with collection. Details of specific issues will be on each hanger.