Tenant Engagement Strategy and Action Plan
At Fareham Housing we want to improve how we listen to and work with our tenants.
If you would like to get involved or find out more about these events, please visit our tenant engagment webpage. You can also contact us by email at listening@fareham.gov.uk or phone 01329 824360.
Our Tenant Engagement Strategy 2024-2029
We are pleased to introduce our Tenant Engagement Strategy 
(8 MB) which went to Housing Scrutiny Panel on the 27 June 2024. This Strategy sets out our objectives alongside a continuous improvement action plan which shows how we plan to deliver effective tenant engagement. It aims to give you the opportunity to scrutinise, influence and shape your housing services for the next 5 years. You can find a high-contrast version of the Tenant Engagement Strategy here (8 MB).
We understand that our tenants have first-hand experience with the homes and services we provide. We need your involvement to make sure we continually deliver safe and high-quality services.
Our Key Objectives
Fareham Housing is committed to improving our approach to how we listen to tenants and take account of their views. We will build upon and continue developing this strategy with our tenants.
To begin this journey with our tenants, we will apply the following objectives:
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Create a culture that recognises and values tenant engagement
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Offer a range of opportunities for meaningful collaboration to ensure all tenants are able to get involved, scrutinise and influence.
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Improve communication methods ensuring tenants have convenient access to information and news.
The Tenant Engagement Strategy went out for public consultation between 16 July and 20 August 2024.
Our Continuous Action Improvement Plan 
Our Tenant Engagement Strategy continuous improvement action plan is a live document which will be updated periodically when appropriate. By reviewing it on a yearly basis, we can ensure it truly reflects their views as well as the changing world around us. We will continue to engage tenants, leaseholders, and partners in creating and developing actions, and gather their feedback after we implement the actions.
Tenant Engagement Annual Review
You can see here an update on the progress of tenant engagement since the adoption of the Tenant Engagement Strategy in September 2024.
This report was taken to the Executive in November 2025, following the first year of the Strategy.
You can read all of our Housing Policies and Stratgies online or by visiting the reception at the Civic Offices. You can also stay up to date with our performance.
You can view our You Said, We Did pages. Wher you can see how we listened to and acted on customer feedback to improve our approach to delivering services. It's really important to us that we close the loop and report back to you any learnings and changes in response to the feedback we've recieved.
All tenants receive the latest copy of Fareham Housing News. You can also all copies online, where you'll find up-to-date information on available services, safety and quality standards and easy-to-read performance updates.
Stay up to date with what your Tenant Advisory Group (TAG) has been up to. Their role is to hold Fareham Housing to account and to scrutinise and monitor the Council's services, decisions and performance. Their first scrutiny review is on the Council's Approach to Complaint Handling. They are currently finalising their findings and recommendations into a report.
Find out how you can get involved at a level that suits you. If you would like to get involved, we want to work with you! There are a range of meaninful opportunities to influence and scrutinise our strategies, policies and services. If you have an idea that you would like to lead or implement with your fellow tenants, let us know.
If you have any questions, you can contact the Principal Tenant Engagement Officer at Listening@fareham.gov.uk or 01329 824360.