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You are here: Home / Pay For It

How to repay Overpaid Housing Benefit

Pay Online

Access the online payments service External Hyperlink

You can repay overpaid housing benefit online 24 hours a day, 7 days a week using your debit card.

When you use this facility, which is run in partnership with Pay360, your details are transmitted in a secure and confidential way.

Credit cards are not accepted for repaying Overpaid Housing Benefit.

If you have any questions about paying online, check the list of frequently asked questions.

If you require any more information about paying for Council services, please e-mail


How to pay by phone (24/7 automated service)

The Telephone Payment Number is: 0345 6066 876.

In partnership with Pay360 you can repay overpaid housing benefit 24 hours a day, 7 days a week using the automated telephone payment service.

Credit cards are not accepted for repaying Overpaid Housing Benefit.

When using this facility, your details are processed in a secure and confidential way.

With touch-tone keypad, follow the voice prompts and enter your payments and card details via your telephone keypad.

Payments are processed automatically and you will not need to speak to a Council officer.

You will be told that your payment has been authorised and you will be given an authorisation code as confirmation.

How to pay by phone (during office hours)

The Telephone Payment Number is: 01329 236100

Please ask for Overpaid Housing Benefit and state that you want to want to make a payment.

A member of the team will enter your name, address, email address, payment reference number, and payment amount into the payment system.  You will then be transferred to a secure automated system for you to enter your card details using your telephone keypad.  A series of telephone prompts will guide you through the process.  Once your payment has been authorised you will be given an authorisation code and then the call will end.  You will be sent a payment receipt as confirmation, either by email or post, depending on your preference.  If you experience any issues with the automated service, or if your payment is declined, please call back and try again.

How to pay in person

Payments can be made at the Reception Desk between 8:45am and 4.00pm, Monday to Friday. 

How to pay by post

Postal payments should be sent to Exchequer Services, Finance Department, Civic Offices, Civic Way, Fareham, PO16 7AZ.

Payments can be made by cheque or postal order.

Cheques should be made payable to Fareham Borough Council. 

Please do not send cash.

Please enclose a payment slip, and write the reference number on the back of your cheque or postal order.

A receipt will be issued if you send a stamped addressed envelope with your payment.

Telephone/Internet banking

You can use your own telephone banking or internet banking facilities to pay us.

Please make sure that you quote the correct reference number.

The Council's bank details are:

Please note that failure to quote the correct reference number could mean that your payment will be delayed.

Customers who are transacting with the Council from abroard will also require this information:

Allpay Payment Cards

Allpay payment cards enable you to pay your Overpaid Housing Benefit over the counter at any PayPoint outlet or Post Office branch.  

There are 29,000 PayPoint outlets in high street and retail outlets.  Find your nearest PayPoint store here External Hyperlink. Please check which PayPoint outlets remain open.

The Post Office has a nationwide network of 11,500 branches.  Find your nearest Post Office branch here External Hyperlink.  Please check which Post Offices remain open.

Further Information

If you require any further information, please contact the Council on 01329 236100, or e-mail


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Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07860 098627
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