skip to main content

Accessibility and Display Options

Choose accessibility and display settings
Text Preferences
Colour Schemes
Save Close

Cookies and Privacy

This site uses cookies to store information on your computer

Some of these cookies are necessary to make the site work. We’d also like to use optional cookies to help improve your experience on the site. You can manage your optional cookie preferences below. Using this tool will set a cookie on your device to remember your preferences. Your preferences can be changed at any time.

For further details, see our Cookie Policy and our Privacy Policy

I AcceptI Do Not Accept


Essential cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies; they can only be disabled by changing your browser preferences. Third party functions such as Google Search and Analytics will not be enabled.


Performance settings enable you to use the Google Search engine on our website and help us to improve our website by collecting and reporting information on its usage (for example, which of our pages are most frequently visited).

Save and Close


You are here: Home / Latest News

Press Release

12 October 2021

Fareham Borough Council appoint new provider to help residents out of hours

Fareham Borough Council is pleased to announce that it has appointed a new Out of Hours call handling provider to assist Fareham residents from 5.15pm to 8.45am daily as well as on bank holidays and at weekends.

The Council provides an out of hours emergency service to provide a response for residents affected by noise or nuisance issues outside normal office hours, or for council residents reporting urgent repair work needed at their property.

The new provider SPS (Specialist Property Services) has over 35 years’ experience in providing this type of service for organisations like Fareham Borough Council and will take over the service from 25 October 2021. SPS will support the Council by ensuring that residents’ emergency repairs are carried out, and that environmental health issues are investigated. SPS will also provide support to the Council’s daytime helpdesk in the event of unexpectedly high call volumes being received.

Executive Member for Health and Public Protection, Cllr Trevor Cartwright said: “We are pleased to bring SPS onboard, so that we can continue to offer Fareham residents a way of reporting emergency and environmental health issues around the clock. SPS will not only assist the Council in getting repairs underway quickly and efficiently but will also ensure that environmental disturbances are reported correctly and investigated efficiently.”

Shirley Duffus, Managing Director SPS, added: “We aim to be ambassadors of Fareham Borough Council and will do our best to support, guide and help callers. We will support contractors and responding teams to ensure they are given clear information so that any repairs needed are attended to quickly and will deliver a seamless, friendly and supportive service.”


For further information contact:

Customer Enquiries

Tel: 01329 236100

Media Enquiries

The Communications Team
Tel: 01329 824310
Fax: 01329 550576

Keep in touch on the go

Like us on FacebookFollow us on Twitter

Back to top of page Back to Top How to get here
Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07860 098627
RSS Feeds