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Pay for it

Fareham Borough Council provides several options for payment of services administered by the Council. This page gives details about the various methods of payment that exist and the options that are available.

Direct Debit

Direct Debit is the most cost-effective and efficient way to make payment. All Banks and Building Societies that take part in the Direct Debit Scheme monitor and protect its efficiency and security. You are fully protected by the Direct Debit Guarantee. If you would like to know more about the Direct Debit Scheme, please visit the Direct Debit website at www.directdebit.co.uk External Hyperlink.

 

The following services allow you to make payment in instalments by Direct Debit:

Council Tax

All payments are due on the 1st day on the month unless payment is made by Direct Debit. Direct Debit payers have the choice of 4 payment dates (5th, 15th, 22nd or 30th of each month).  If you choose not to pay by Direct Debit, you will be sent a payment card.

Whatever payment method you choose, you have the option to pay over 12 or 10 months, half yearly or annually.

To pay your council tax by direct debit, you can:

  1. Call 01329 824651 and set up a direct debit instruction over the telephone (sometimes referred to as Paperless Direct Debit). You will be sent a letter confirming the details of your call within 3 working days (or not later than 10 working days before the first collection)
  2. Download the Direct Debit Instruction PDF (410 KB). Please print the form, complete it and return to us at the address shown on the form
  3. Email us at counciltax@fareham.gov.uk and we will send you a form to complete and return
     

National Non-Domestic Rates (Business Rates)

All payments are due on the 1st day on the month unless payment is made by Direct Debit. Direct Debit payers have the choice of 4 payment dates (5th, 15th, 22nd or 30th of each month). If you choose not to pay by Direct Debit, you will be sent a payment card.

Whatever payment method you choose, you have the option to pay over 12 or 10 months, half yearly or annually.

To pay your National Non-Domestic Rates (Business Rates) by direct debit, you can:

  1. Call 01329 824651 and set up a direct debit instruction over the telephone (sometimes referred to as Paperless Direct Debit). You will be sent a letter confirming the details of your call within 3 working days (or not later than 10 working days before the first collection)
  2. Download the Direct Debit Instruction PDF (410 KB) please print the form, complete it and return to us at the address shown on the form
  3. Email us at businessrates@fareham.gov.uk and we will send you a form
     

Council Housing and Garage Rent

The payment date is the 1st of every month.

To pay your Council Housing and Garage Rent by Direct Debit you can email us at housing@fareham.gov.uk or call us on 01329 236100 and we will send you a form to complete and return.

How to pay online

Just click to access the online payments service External Hyperlink

You can pay online for a range of Council services 24 hours a day, 7 days a week using your credit or debit card. When you use this facility, which is run in partnership with Capita Business Services, your details are transmitted in a secure and confidential way. We accept debit cards (DC) - Maestro; Delta; Visa Electron and credit cards (CC) – Mastercard and Visa. Please select the service you wish to pay from the list below:

Service and payment key

Council tax - DC

Housing rent (including Council garages) - DC

Parking penalty charge notices * - DC & CC

Sales invoice - DC & CC

National non-domestic rates (business rates) - DC

Overpaid housing benefit - DC

Other payments (e.g. licensing; miscellaneous fees and charges) - DC & CC

* Note: When entering a penalty charge notice number (PCN) in the reference field, you must make sure it is the whole number – the FH or FP followed by the remaining eight numbers (a zero within is not a letter, it is a number zero) with no gaps in between. Just click to access the online payments service External Hyperlink. Please make sure that you have your bill and payment card to hand. If you have any questions about paying online, check the list of frequently asked questions. If you require any more information about paying for Council services, please e-mail customerservices@fareham.gov.uk.

How to pay by telephone (24/7 automated service)

The Telephone Payment Number is: 0845 6066876

In partnership with Capita Business Services you can pay for a selected number of Council Services 24 hours a day, 7 days a week using the automated telephone payment service. When using this facility, your details are processed in a secure and confidential way. With touch-tone keypad, follow the voice prompts and enter your payments and card details via your telephone keypad. Payments are processed automatically and you will not need to speak to a Council officer. You will be told that your payment has been authorised and you will be given an authorisation code as confirmation.

The services that you can pay for by the automated telephone service and the different card types that are accepted are:

Council Tax

Housing Rent (including Council garages)

Parking Penalty Charge Notices *

* Note: When entering the Penalty Charge Notice Number (PCN) in the reference field, it is important to enter the whole number which is the FH or FP followed by the remaining eight numbers (a zero within is not a letter, it is a number zero) with no gaps in between. This ensures that the transaction completes successfully.

Sales Invoice

National Non-Domestic Rates (Business Rates)

Overpaid Housing Benefit

The Telephone Payment Number is: 0845 6066876

Please ensure that you have your bill and payment card to hand.

How to pay by telephone (during office hours)

The Telephone Payment Number is: 01329 236100

If you would prefer to talk to a member of staff at the Council in order to make payment, please telephone 01329 236100 and ask for the relevant section (for example Council Tax; Housing Rents; Sales Invoice) and state that you want to make a payment. The member of staff will use the online payment service on your behalf to process the payment. Online authorisation will take place so the member of staff can provide you with the transaction id and authorisation code as confirmation. In addition, if you provide an email address, you will be sent an email as payment confirmation.

The services that you can pay for by telephone and the different card types that are accepted are:

Council Tax

Housing Rent (including Council garages)

Parking Penalty Charge Notices*

* Note: When entering the Penalty Charge Notice Number (PCN) in the reference field, it is important to enter the whole number which is the FH or FP followed by the remaining eight numbers (a zero within is not a letter, it is a number zero) with no gaps in between. This ensures that the transaction competes successfully.

Sales Invoice

National Non-Domestic Rates (Business Rates)

Overpaid Housing Benefit

Other Payments (e.g. licensing; miscellaneous fees and charges)

The Telephone Payment Number is: 01329 236100

Please ensure that you have your bill and payment card to hand.

How to pay in person

We are able to take payments for all services at the Cash Office in the Civic Offices, Civic Way, Fareham. Opening hours are 8.45am - 4.00pm Monday to Friday.

The services that you can pay for in person and the different card types that are accepted are:

Council Tax

Housing Rent (including Council garages)

Parking Penalty Charge Notices*

* Note: When entering the Penalty Charge Notice Number (PCN) in the reference field, it is important to enter the whole number which is the FH or FP followed by the remaining eight numbers (a zero within is not a letter, it is a number zero) with no gaps in between. This ensures that the transaction competes successfully.

Sales Invoice

National Non-Domestic Rates (Business Rates)

Overpaid Housing Benefit

Mortgages

Temporary Accommodation Charges

All Other Payments (e.g. licensing; miscellaneous fees and charges; planning fees)

Please ensure that you bring your bill; payment book; payment card or other appropriate correspondence with you to avoid any delay with the cashier processing your payment.

Cheques should be made payable to: Fareham Borough Council

The Council complies with the latest banking standards by using Chip and PIN External Hyperlink technology to process all card payments in the Cash Office. You will therefore be asked to place your card in the appropriate card reader and then enter your 4-digit Personal Identification Number or PIN. If you have not yet been issued with a PIN by your bank, or you have forgotten the number, we will still be able to process your card payment in the traditional way, but for a limited time only. From 14 February 2006 (PIN Day) all card payments must be authorised by the cardholder entering their PIN.

Please note - Cardholders with a disability who have a chip and signature card, will still be able to use their signature after 14 February 2006.

Remember, you can avoid queuing by choosing to pay electronically via:

How to pay by post

Postal payments should be sent to the Director of Finance and Resources, Civic Offices, Civic Way, Fareham, PO16 7AZ.

Payments can be made by cheque or postal order. Please do not send cash. Please enclose a payment slip, and write the reference number on the back of your cheque or postal order.

A receipt will be issued if you send a stamped addressed envelope with your payment.

Telephone/Internet banking

You can use your own telephone banking or internet banking facilities to pay us. Please make sure that you quote the correct reference number. The Council's bank details are:

Please note that failure to quote the correct reference number could mean that your payment will be delayed.

 

Customers who are transacting with the Council from abroard will also require this information:

Why payment by credit card is limited to certain services

If you have read all the information on this page you will have noticed that you cannot pay by credit card in all service areas. For example, you cannot pay your Council Tax by credit card.

Bank charges for debit card transactions are charged at a flat rate per payment, whereas, credit cards are charged at a percentage of the value of the payment being made. The Council has taken the decision to limit the acceptance of credit cards simply as a measure to minimise the bank charges that it would incur, and ultimately have to pass on to the Council Taxpayer. As an indication, if every Council Tax and Business Rate payer used a credit card to settle their bill, the Council Tax would need to be increased by over 20% just to cover the extra bank charges.

If you require any further information, please contact the Council's cash office on 01329 236100, or e-mail cashoffice@fareham.gov.uk.



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Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ
Tel: +44 (0) 1329 236100 | Mobile Text/Photo: 07876 131415 | Fax: +44 (0) 1329 550576
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